Address: Calton Lees, Matlock, DE4 2NX, United Kingdom
Phone: +441629734004
Rating: 4.3
based on 213 reviews.
Staff and Service
Pros:
"We have always found the staff helpful and friendly."
"Just lovely staff so willing to help."
"Staff were incredibly friendly and helpful."
"The staff are helpful, courteous and friendly."
"The team there are so professional and welcoming it’s refreshing."
"The ladies who served me At the tills were kind polite and knowledgeable."
"The staff at chatsworth are always polite friendly and helpful."
Cons:
"The staff weren't even interested in customers, I was served 2 flat white coffees, one was half full."
"The service was really slow and we had to asked someone to take the order."
"Staff need to be trained about customer service and eye contact totally lacking at this Store."
"She first had to finish her interesting conversation with her colleague before she could even acknowledge I was waiting."
"Disappointed that some staff weren't wearing a mask and the cashier did not make eye contact or say please or thank you, in fact she was basically quite rude."
"Counter staff were indifferent/ bordering on rude."
"Really disappointing, rude staff who was basically refusing to cater for 2 disabled adults with complex needs."
Cafe and Food Quality
Pros:
"The food in the cafe is lovely."
"The food in the Restaurant was always very good, but the staff have raised the standard massively. Our lunch was exceptional."
"Absolutely brilliant if you get a chance visit them and sample some of the gorgeous food."
"Cafe is large and airy, it serves a wide range of food from small snacks to great sticky buns through to a full hot meal."
"The food is very good and reasonably priced, the staff always friendly and obliging."
"Delicious food in the cafe, excellent plants, great variety of gifts, cards, garden tools and homeware."
"The food was tasty."
Cons:
"But last two visits to the cafe have been disappointing."
"Its just too expensive, £4 and up for a piece of cake."
"First visit to this place. We had lunch there, bacon, brie and cranberry panini, which was so stale, the knife wouldn't cut through it."
"The chicken and ham pie was quite simply 'the best pie I have ever eaten'."
"Very disappointed to find the side salad with omelette consisted of a few watercress leaves with a small drip of dressing and 6 chips to accompany it!"
"Garden centre excellent but the food in the cafe was awful, I had traditional sausage roll with chips, the sausage roll had been warmed up in the microwave the flakey pastry had melted into a mush meat inside tasteless and lukewarm."
"Wasn't overly impressed. Ordered a scotch egg for £5.50. What we received was a pork pie, with an egg in the centre. The cold meat was slimy and disgusting."
Facilities and Accessibility
Pros:
"The cafe has good safety measures in place."
"Good parking facilities available."
"Plenty of parking and there’s also toilets by the entrance!"
"Good parking with an overflow at the far end."
"The rain prevented us from parking near the house but buses were available every 15 minutes - great thinking!"
"The garden centre was well stocked, particularly with autumn bulbs of which we purchased quite a few."
"Well distanced tables and staff regularly cleaning."
Cons:
"The car parking may be muddy on wet days. Also beware the pot holes."
"Parking spaces are tight."
"The one-way system is a bit painful, but the tight spaces in the shop area make that inevitable."
"Took my family to chatsworth garden centre 4 days ago huge ramp to push a wheelchair up to get to the restaurant. Not easy for wheelchair bound people."
"Marked down due to the inadequate disabled parking. Spaces the same size as rest of spots just nearer to the door."
"Would not recommend at all if your thinking of taking disabled or elderly people disgusting service!"
"The car park isn't massive so would imagine it will get full in the busy periods."
Product Selection and Quality
Pros:
"It's a great garden centre with a huge selection of indoor and outdoor plants."
"Good selections of plants,tools and plant pots."
"A great assortment of plants and an on-site cafe."
"A wide selection of garden, home, and Christmas products on offer."
"An excellent selection of very fashionable ladies clothes and shoes and accessories."
"The biggest plus for Chatsworth Garden Centre is the quality of their plants. They looked healthy and well looked after."
"Their selection of freshly sawn christmas trees was vast and fairly priced."
Cons:
"Sadly I didn't spot this was now a Blue Diamond operation before sitting down to order. In common with all Blue Diamond establishments the menu was uninspiring, the quality of the food poor and everything was generally overpriced."
"Garden centre is lovely, if not a little pricey."
"Pricy but generally quality stuff!"
"One of the most expensive garden centres I've visited, that also goes for the price of the food etc."
"I find a lot of plants are more expensive than more local nurseries and garden centres."
"Disappointed with the condition of a lot of the plants, weeds coming up everywhere especially under the benches, a lot of broken and damaged stone products on display, generally poorly maintained and overpriced."
"The whole of the entrance building looks like a huge unruly bazaar from a third world country and really needs a rationalisation and rethink."