Fosseway Garden Centre Reviews Summary

Staff and Service

Pros:

• "Knowledgeable staff who are very willing to help."
• "Friendly, helpful staff."
• "Service spot on with staff very attentive in the cafe."
• "Wonderful service from the staff, so friendly and informative."
• "The staff were very helpful, looking in the warehouse when I couldn't find the item I wanted."
• "All staff very helpful and knowledgeable on where to find everything."
• "Extremely professional, knowledgeable, friendly, polite and care about their work environment and the customers that shop there."

Cons:

• "We sat waiting for over 30 minutes for table to be cleared of the previous occupants dishes and someone to acknowledge us and take our order."
• "Main café is also disorganised with a poor selection of overpriced food, and very unwelcoming staff."
• "Staff are not as helpful as they could be."
• "The staff are of inadequate skill level/seniority and need better training on conflict resolution and customer service."
• "The lady at the cash register behaviour was disgusting, she was so rude to my elderly mother."
• "No smiles from any staff..."
• "Majority of staff changed again and more morose than last visit."

Facilities and Layout

Pros:

• "Such a great garden centre. The BBQ section is amazing and staff are always helpful."
• "The new makeover is very nice."
• "Excellent garden centre, good car parking, well stocked with large variety of plants, shrubs etc."
• "Great garden centre and more x loads of shopping opportunities from first class plants to furniture, clothes, household goodies."
• "Super garden centre with good level access and plenty of parking."
• "This isn't just a garden centre....... there is lots under one roof!"
• "An excellent garden centre, a very good range of products, not just for the garden, but also for Christmas."

Cons:

• "Unacceptable experience in soft play."
• "Bought a rose which had obvious signs of fungi infection."
• "The checkout area is disorganised, and the till operator tried to charge me for 4 more of the items I was purchasing."
• "An overpriced maze that is a quagmire if it’s been raining in the preceding days."
• "The new layout is also awful and even when arriving there were no shopping baskets what a shame."
• "They have also adopted a frustrating IKEA style entrance forcing you to zigzag round plants and clothing before you can access toilets, butchers, play barn, Cafe."
• "Not many plants either outdoor or indoor."

Food and Dining Experience

Pros:

• "The breakfast was hot and tasty."
• "Great Sunday lunch with generous portions of tasty food."
• "What a wonderful place had the best cream tea in years, and the roast beef and Yorkshire pudding looked amazing."
• "The food here is amazing. Every meal I have had that's either on their set or rotating menu has been exceptional."
• "The restaurant was as good as always. Fresh tasty food."
• "Absolutely fantastic breakfast, lovely presentation."
• "Food was tasty & nicely presented."

Cons:

• "Food was not very hot."
• "Our breakfast was a disappointing mix of foods at different temperatures, over cooked bacon and black pudding, cold toast."
• "Had to wait 25 minutes for our £9.50 breakfast, and when it arrived we were so disappointed."
• "Food OK but food portions appeared smaller than before."
• "The cakes etc are all open to the air, so our Victoria sponge was quite dry."
• "Had poached egg on toast, eggs were barely cooked, whites were even runny, the toast & eggs were cold."
• "Then today the 25/08/2022 was even worse. It actually came out in a decent time this time however about 4 mouthfuls In I noticed something in my mouth when when I took it out of my mouth was a HUGE peace of plastic!!"

Payment and Policies

Pros:

• "Customer service experience at the checkout is good and there is plexiglass between customers and staff."

Cons:

• "Ridiculous no cash policy."
• "Will not accept cash any more??? This shop is using coronavirus as an excuse to refuse cash."
• "The lady at the cash register behaviour was disgusting, she was so rude to my elderly mother."
• "Prices are quite steep for what is being sold... Probably about 10-20% more than you would pay elsewhere."
• "Price in triple £, on high side."
• "I suppose my point is that the prices, from my perspective, do not reflect the quality."
• "But there is a air of quality about what is being sold and confidence that it will last longer than some of the more discount retailers."