Busaba Westfield Stratford Reviews Summary

Category: Thai restaurant London

Address: Westfield Ave, London, E20 1GL, United Kingdom

Phone: +442082218989

Rating: 4.0
based on 430 reviews.

Food Quality

Pros:

  • "The food was very nice & tasty."
  • "The signature calamari was my favorite."
  • "The food was absolutely incredible, Thai red curry, crispy duck noodles, fish cakes, calamari in a peppercorn sauce and chicken satay were all amazing!"
  • "The fish cakes and the chilli beef tasted 100% like what you would get in Thailand."
  • "Food was spicy and tasty."
  • "The food in this restaurant was amazing. It just tasted so fresh."
  • "The food was consistently good with fresh ingredients and bold flavors."

Cons:

  • "They served the food freezing cold, so they said they would get another dish, but they just microwaved it which ruined the taste of the meal."
  • "This is definitely not the Thai food taste as I ordered beef red curry which is too much salty."
  • "The coconut rice barely had coconut, it may as well have been standard steamed rice."
  • "The green curry was fluorescent green - not entirely sure if they add food colouring?"
  • "The Tom yum soup was really inauthentic."
  • "The food is hardly authentic Thai; more like overpriced takeaway food."
  • "The worst dish was the Tom Yam Goong - it looked and tasted like old dish water with a splash of tomato juice."

Service

Pros:

  • "Service was excellent."
  • "The staff were very friendly and when we mentioned to the manager about the over seasoned curry she was very polite and accommodating."
  • "Great experience from the guy who greeted me and found my table, but especially from Mou who was so kind and helpful throughout my time at the restaurant."
  • "The service was amazingly fast and the staff is very nice."
  • "Service was fast and bought with a smile 10/10 experience!"
  • "The staff is helpful and make good recommendations based on your preferences."
  • "The staff were wonderful. Very polite & our waiter attended to our requests with no issues."

Cons:

  • "The worst service ever experienced!"
  • "Sadly disappointed. The greeting at the door was less than friendly, I had to repeat myself about 3 times before he recognised I had a reservation."
  • "I waited 45 minutes for my food for it to not come."
  • "Appalling service, ordered a soup, came almost frozen, set it back only to wait another 30 minutes to get the same dish which had no soup in it."
  • "The service was quite slow considering it was not very busy."
  • "Very poor service and rude staff."
  • "The waitress servicing us either had very poor English or poor knowledge of the menu."

Price and Value

Pros:

  • "Especially the £20 with unlimited rice or fries."
  • "Good tasty food and reasonable price."
  • "The food is a decently priced, with plenty of lunch options for something cheaper."
  • "It’s affordable."
  • "Good value for money, good portion sizes too."
  • "Food was spot on for what we paid and recommend the calamari."
  • "Food is memorably tasty, well presented and arrives promptly."

Cons:

  • "First off all, be prepared to pay £16 for curry the size of an extremely small starter, £5 for a rice that is from supermarket."
  • "Definitely overpriced for a really poor meal."
  • "Overpriced drinks."
  • "Between 2 people it would cost around the £60/70 area (and that's with tap water)."
  • "The food portions very small for the price that they are advertised."
  • "Tiny portions for a high price."
  • "What a rip off. £14.50 (£29 total for 2 pad Thai) each on Deliveroo for this."

Ambience and Atmosphere

Pros:

  • "Fantastic Thai restaurant - the deco is really cool with dark tones and Thai vibes."
  • "Great traditional food with a lovely sharing style atmosphere."
  • "Its a cute date spot."
  • "The place itself looks really nice, I loved the interior with the tall ceiling and big square tables, together with the dim lighting."
  • "You share tables, which I personally liked, as you can meet people and it's a sociable, fun vibe."
  • "The restaurant had an amazing energy, the decor is pretty, the food is top quality, but the tables are shared so this common approach means there is always a smile or a conversation to be had."
  • "The atmosphere here is really lovely, lovely yet quiet."

Cons:

  • "The worst part is partly down to the guests but this was never a problem in many years before, the toilets were a state."
  • "Poor atmosphere."
  • "Uncomfortable and extremely awkward seating."
  • "Atmosphere - super noisy, very intrusive, not meant for an enjoyable dinner."
  • "The music was too loud and quite unbearable."
  • "Social distancing wasn't great and I didn't think another group should have been sat on our table."
  • "Basically paid for overpriced underwhelming food and atmosphere."

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