L & P Heating Services Ltd Reviews Summary

Professionalism

Pros:

• "impressed with his professionalism and how well he explained what we needed."
• "The guys were extremely polite and professional, immediately covering my carpeted stairs to protect them."
• "Both fitters (Steve and Callum) arrived on time and were friendly and professional."
• "Simon was professional, polite and very easy to talk to."
• "Their engineers were timely, polite, efficient, respectful of my property."
• "The engineers turned up on time, were polite courteous and efficient."
• "The 2 engineers arrived on time, were polite, professional, likable."
• "The engineer was incredibly professional, extremely knowledgeable and tidy."

Cons:

• "Shocking service. The engineer only come to service a working boiler which he then damaged."

Efficiency and Speed

Pros:

• "Best of all was how quickly it all happened: our new boiler was fitted only 7 working days after we first contacted them."
• "got a call around 3pm to tell me the work was done! Apparently 2 teams had been sent to get it done quicker."
• "The job was done quickly and they left their work area clean and tidy."
• "Update: absolute first class service. Came back to my house on 3 occasions to help me resolve a fault with no extra charge."
• "Boiler service and certification. Came the next week, efficient service."
• "Quick turn around. The engineers turned up on time, were polite courteous and efficient. All done in a day."
• "The actual job was done in a day."
• "A great service as I called them early in the morning for a boiler breakdown. I got a same day repair and a service done."

Cons:

• -

Quality of Work

Pros:

• "They worked efficiently, expertly and cleanly. We have been delighted with the results."
• "It was exactly how a company should work. Quick, professional, knowledgeable and completed to a high standard."
• "I was really impressed. This is how an effective business should work but all too often doesn't."
• "The team carried out the Installation efficiently and with care."
• "The work carried out by Paul and Team was to the highest standard."
• "The workmanship was to the highest standard and was optimistic about the next few days."
• "Steve (loving named the Boilerman by my youngest) was BRILLIANT! Punctual, efficient, tidy."
• "The actual install was not straightforward or easy as the space I needed the boiler fitted was very restricted."

Cons:

• -

Customer Service

Pros:

• "Their communication was excellent throughout."
• "Lee called me later that evening to check I was happy and explain what would happen with the guarantee."
• "Lee also contacted me after the job and checked I was content."
• "If you need a new boiler, look no further."
• "I cannot speak too highly of this company."
• "Lee followed up the following day to make sure we'd received it too."
• "The service and responses we received from L & P was simply outstanding."
• "Lee was very responsive and helpful. I rang in the morning and someone came out later that day to look at my broken boiler."

Cons:

• "Shocking service. The engineer only come to service a working boiler which he then damaged."