Address: Lookers, Cargo Fleet Ln, Middlesbrough TS3 8AX, United Kingdom
Phone: +441642240055
Rating: 4.3
based on 260 reviews.
Customer Service
Pros:
"Great sales service, and friendly, professional staff."
"The customer service was fantastic."
"The team couldn't of been more helpful. Genuinely seemed to care about my case and wanted to assist in any way possible."
"The service from all of the sales team was excellent. They were all friendly and helpful."
"We received excellent help and advice both from the finance and sales representatives (Rachel and Chloe), who were extremely professional and courteous."
"I can honestly say I have never found a company more customer focussed than Lookers Middlesbrough."
"Excellent service throughout. Due to my husband having recently had surgery he’s not allowed to drive for 6 weeks and after explaining this Lisa at Lookers arranged for pickup and drop off of our car."
Cons:
"Visited Lookers Dunston two days ago but the salesmen were too busy yatting amongst themselves, to take any notice of a customer."
"Very poor customer service full stop, after several ford through Jennings that were a fantastic deal ship I will never never buy another ford and never never buy any car from Lookers."
"Appalling customer service."
"Basic Communication at lookers ford is lacking between the technicians and people which answer the phones; who deal with your enquiries."
"Every time I try to call, I get fobbed off and never get called back."
"Worst experience i have had to date with any dealers. I called to enquire about a Focus St and my details was taken as nobody was available to talk to me."
"Poor customer service, considering I only got the car 4 months ago."
Car Purchase & Delivery
Pros:
"Straightforward purchase of a Ford-Direct Focus. Delighted with the car and overall service."
"Just purchased my Kuga from Lookers, the sales team are second to none."
"Picked up my Fiesta ST today after purchasing back in September."
"Over the moon with the car exactly what I'd been looking for."
"Keep finding features we didn't even know it had (can't believe the fantastic price with all the added extras the car came with)!"
"Buying used was seamless. Custom videos, electronic document signing and next working day delivery and collection made this a simple and enjoyable process."
"The delivery was a unique experience 😆 having a car delivered. The delivery driver was very professional and Covid aware👍"
Cons:
"However, during the test drive no fuel was in the car; we barely made it back and Looker's were informed of that."
"Considering these things, the fact that Looker's were unwilling to consider moving on the price of the car left a sour taste in my mouth."
"Car was presented in a dirty condition inside and out. Sales did not know service schedule."
"Additionally, there was a chip in the windscreen when I picked up the car that wasn't there before I bought it."
"When I arrived, the van was in a sorry state. It hadn't been valeted properly, and the damage around the van hadn't been properly highlighted."
"I had to limp to a petrol station and pay for enough to get home, that is inexcusable."
"Not the best experience at Lookers. I placed a deposit on a car and received a call the next day confirming the sale. However, Lookers then called later to say that they had already sold the car that I had bought."
Staff & Sales Representatives
Pros:
"Dimitrios was excellent, and if it wasn't for him this review would be lower; I give him, personally, a five star."
"Jay Alderton the Lookers used car salesman gave me excellent service throughout the whole process of buying a Ford Fiesta."
"Brilliant service provided from Dimitrios, who helped me find the car that I wanted."
"The Salesman Ian was very helpful, provided excellent to outstanding service."
"Dave Horsely was very helpful all the way through the process and helped it run smoothly."
"Anthony was brilliant and handled everything superbly."
"Ross was absolutely amazing from start to finish! Excellent customer service skills from him and the whole team!"
Cons:
"I asked for a mobility specialist. The person who answered my call said they could help. after 15 minuets they said well I will have to pass you on to mobility."
"I felt I was under pressure during the sales."
"Not good. Phoned three times about a car at the weekend and on the last call asked them to reserve it for me, which they agreed to do. The next thing I knew they'd re-priced the car at an extra £3000 and I never heard from them again."
"Lookers claimed warranty wouldn’t cover it and wanted me to travel 100 miles so they could look at it."
"Exhaust leak reported, again wanted me to travel 100miles when a Ford Dealer is 2 mins down the road from me."
"I will now have to pay for repairs (my insurance may cover this but I should not have to use it on the first week)."
"I now have an oil leak coming from the engine which will cost me a fortune."