Massalla Lounge Reviews Summary

Service

Pros:

• "Staff are polite and friendly, with brilliant service served with a smile."
• "The guys are great, superb service from start to finish."
• "All the staff were very attentive, courteous, friendly, passionate about making our visit enjoyable and comfortable."
• "Staff more than helpful and very polite."
• "The service my partner and I received from the staff at Massala Lounge was excellent."
• "Definitely deserve 5 star, great service, delicious food, and lots of complimentary things."
• "Always blown away with the Excellent customer service."

Cons:

• "The place was extremely warm inside and also the noise levels were very loud."
• "The restaurant was busy but there was no communication to let us know what was happening."
• "From start to finish the service was nothing short of appalling."
• "We waited ages for the main course, around an hour."
• "Adding drinks to the bill which have already been paid for at the bar was a poor mistake too.!"
• "The waiters were a bit rushed and had bad attitudes."
• "The service was strange, at times slow but we did feel rushed at times."

Food Quality

Pros:

• "The food was lovely and plenty of it."
• "Food was unbelievable especially being Asian myself."
• "The food was authentic Indian and one of the best I've had in Worcester."
• "Food is fabulous, reasonably priced, we are always treated like kings and queens."
• "The food was amazing they accomadated all our different requests."
• "The food is great and reasonably priced."
• "Food was very good quality and portions were ideal."

Cons:

• "Ordered a delivery last night. So disappointed. The food was cold upon arrival, had to reheat everything."
• "Overall didn't live up to our expectations. Although the price was ok, the quality of the food wasn't up to the mark."
• "Food was very bland, all our dishes were lacking spice."
• "This was absolute rubbish, I ordered a madras curry it tasted like cold soup."
• "For the money you charge at least provide fresh food to your guest. Waste of money, I curse the moment I thought of ordering from here."
• "The chef must had forgotten everything they had ever learnt about creating flavour with spices when they began their shift on the night we ate there."
• "Very poor food. Cheap ingredients poorly presented."

Ambiance

Pros:

• "The restaurant is not on the main street so you wouldn't think to visit it just like that. But now as I found this place definitely will go back!!"
• "When the food came out it was hot and well-presented. The food itself was excellent."
• "The whole team did their best to make sure we had everything we needed to enjoy our evening with them."
• "Tables were nice and clean."
• "A beautifully presented meal that was absolutely superb."
• "Nice clean, light decor, and very reasonably priced."
• "The staff smiling and friendly, the atmosphere festive."

Cons:

• "It was extremely busy for a Monday night with what seemed like a local football team in there which made it very noisy with singing."
• "Although the food was good we will not be returning due to the rudeness and feeling rushed."
• "We were a bit staggered by the £38 cost."
• "I will NEVER be going back there. Judging by other reviews it's a very hit and miss establishment."
• "Went on the 11th Dec with 20 or so friends we was took to seating area where we was squashed in like sardines."
• "Won’t return though."
• "Disappointed, nothing special, won't be going back."