1st Motorcycle Training Reviews Summary

Instructor Quality

Pros:

• "Ian was an excellent trainer, very informative and very patient."
• "Simon is an amazing instructor, very helpful and patient."
• "Simon and Ian are excellent instructors."
• "Simon has to be one of the best in the UK. With the time, skill and experience to put into every student he has."
• "The instructors were not only experienced riders but also fantastic educators."
• "Simon's patient and supportive approach helped me feel confident and relaxed during the test."
• "Ian riding knowledge and road knowledge is amazing and he delivers the training in a relaxed manner."

Cons:

• "Booked me in for the wrong date, when I arrived for the right date I was down as a 'no show' for earlier wrong date; yet no one called me"
• "Only downside came with trying to contact the centre to retake - it took several phone call attempts over at least a week before somebody got back to us."
• "I've taken a day off work for this and was really looking forward to it, instead I'm sat here in the freezing cold outside their hut. I haven't received an apology although they have agreed to refund my deposit, and instead had a raised voice down the phone. Not professional. Not polite."

Training Effectiveness

Pros:

• "Managed to pass everything first time thanks to their great instruction."
• "I was able to pass both Mod 1 and 2 first time because of him, and now an enjoying life on 2 wheels!"
• "Passed Mod 1 last week and Mod 2 yesterday. Now got a full licence."
• "Did my CBT and DAS course with 1st. I went from never having ridden a bike on the road before, to having my full license in 4 weeks."
• "I appreciated the emphasis on safety and defensive riding techniques, which gave me a strong foundation for my future journeys on two wheels."
• "The day is fully structured with constant learning, consolidating and building upon the new skills you develop."
• "His emphasis on safety, attention to detail, proper technique and personalized feedback helped me become a confident and competent motorcycle rider."

Cons:

• "Wouldnt recommend."

Customer Service

Pros:

• "Professionalism and friendliness from start to finish."
• "The staff for their exceptional organization. The registration process was straightforward, and they were always available to answer questions and provide support."
• "Simon is very professional. Right from the outset he responds to calls and messages in a timely manner."
• "Even before I booked my Training with them I got friendly and kind response over WhatsApp on what I need to have and apply for."

Cons:

• "Only downside came with trying to contact the centre to retake - it took several phone call attempts over at least a week before somebody got back to us."

Overall Satisfaction

Pros:

• "Exemplary experience from start to finish."
• "I would highly recommend for anyone interested."
• "I really recomend it!"
• "I would recommend 1st Motorcycle training, without any hesitation."
• "I would definitely recommend anyone else that place."
• "Cannot rate this school high enough!"
• "will definitely be returning in the future"

Cons:

• "Wouldnt recommend."