Bike Smart Reviews Summary

Instructors and Training

Pros:

• "The instructors are very knowledgeable and professional."
• "Instructor Ed was exceptional - patient, happy to help, and good fun."
• "Both highly knowledgeable, patient and helpful."
• "Luke was clear with his communication and the training."
• "Adrian made it really enjoyable to learn and was great at adapting the teaching to my needs to find what worked best for me."
• "Neil and Luke were my instructors that day. They’re very professional, friendly and they do everything to teach you the correct way and to make you confident and comfortable."
• "Gary, the DAS trainer, is absolutely fantastic (and a nice chap!)."

Cons:

• "The teaching resources available to the tutors are basic."
• "Some instructors were not very polite and friendly. I didn’t feel very comfortable and the atmosphere I think was not good."
• "To be able to pass a CBT here, you need to be proficient already, largely because they offer little coaching."
• "Was told I needed more training before going out onto road, which I can accept but the part I feel cheated on is we sat for 45mins in the morning because both instructors didn't carry their paper licence with them."
• "In private they ridiculed a customer when his train was delayed and found it funny they had taken his money and turned him away through no fault of his own."
• "I was thrust into a group with 6 other people and really could have dealt with more 1 on 1 time."
• "However the way the session operates just isn't kind towards completely inexperienced riders."

Customer Service

Pros:

• "The rest of the team seem enthusiastic and are easy to approach."
• "The team were well prepared with the equipment we needed to keep dry and safe."
• "All the staff were extremely friendly and explained everything really well."
• "Good customer service all round, since my CBT I have also ordered parts here for my bike and staff were very helpful with questions."
• "The customer support from head office is fantastic, helping me book my second attempt and sending out confirmation emails."
• "Friendly, patient and welcoming staff."
• "A massive thanks to the whole team at Bikesmart. Extremely kind, very helpful."

Cons:

• "Customer service is rubbish with no sympathy or even courtesy."
• "Your call, but their mindset is business foremost student a distant fourth."
• "Untrustworthy, do not keep to their word, unprofessional."
• "Shortly after I was screwed out of my insurance by having COVID and the customer service Rep seemed delighted to be taking my money for nothing."
• "For the love of God do not let them touch your bike."
• "Won't ever use them again."
• "Just a horrible experience with bike smart, their equipment is really old and it's not fair for the amount of money I paid for the course."

Facilities and Equipment

Pros:

• "They also have a motorbike garage, take your bike there and they will take care of it."
• "Have had everything from tyres fitted, to servicing and suspension set ups done."
• "They also offer a free extra days training if you don't complete the CBT in the first day, as well as second hand bike sales, helmets and jackets, and bike servicing and repairs as well."
• "Bikes were older than average however they seemed well maintained and the CBF600 I rode was perfectly good for learning and taking my test."
• "The bikes you do DAS on are sv650 comfy low and easy to ride."
• "The bikes used for the DAS and tests are new Suzuki SV650's which are easy to ride and just brilliant for the job."
• "Basically if you want to get into motorbiking, then everything you need is here."

Cons:

• "The worst engineers on the planet, got my bike fixed with them 4 times totalling to around £800."
• "Engineers are incompetent and cause more problems then they solve."
• "My only suggestion is related to the training facility, which is tired and not particularly welcoming."
• "Cost a fortune for an inferior service."
• "Best avoided if you're a nervous or new rider, or just aren't comfortable in groups with strangers."
• "The layout of course was very good."
• "Great place to do your CBT and further training!"