Universal Motorcycle Training - Croydon - CBT Reviews Summary

Instructor Quality

Pros:

• "I've previously done my CBT, gear conversion, and beyond CBT courses with Universal Motorcycle and their Mod1 course is bringing the same quality and experience as before."
• "Sean was my final instructor and I have nothing but praise. He is a perfect, experienced instructor."
• "The instructor Mr Mathew was highly knowledgeable, patient, and created a supportive learning environment."
• "Instructors were always available for questions, feedback, and additional practice, ensuring that I felt fully prepared."
• "The training bikes were well-maintained and equipped with the latest safety features."
• "Noya was a great instructor, he was so helpful from the moment he pulled up."
• "Dan made the training enjoyable. Very informative, Supportive and accessible throughout."
• "The instructor’s (especially Mr Blanco / Noya) expertise and confidence truly made a difference in my learning experience."

Cons:

• "The access is a joke. The practice grounds are uneven and has lack of space."
• "The instructor Sean is rude and has no sense of humour. Borderline racist and deals with people with no respect."
• "Sean does not even tell his students to get a drink. The route he picks is pretty awful."
• "He often makes students feel more nervous by addressing them with a negative attitude."

Training Environment

Pros:

• "The training program was comprehensive and covered everything. I was particularly impressed with the emphasis on safety."
• "The practice area was spacious and designed to simulate real-world riding scenarios, helping me gain confidence."
• "The training environment was welcoming and supportive."
• "Location is great too, taken on a wide variety of roads with all sorts of traffic conditions."

Cons:

• "The instructor Sean is always playing on his phone, during lessons, and even when he goes out with students."

Customer Experience

Pros:

• "I would give it 6 stars but I can only give it 5."
• "Value for money 100%."
• "Handy little call the day before your CBT too, to remind you to bring boots wear jeans so that helps as well."
• "I will 200% whoever wanted to do their Bike or Moped Courses in this place. It worth it for single penny we use."
• "I had a fantastic day with Asad and Noya who ensured the day was fun."

Cons:

• "I think because a lot of Indian and Asian background students choose this venue, he thinks he is superior because he is white, all the students felt unease with him."
• "In a nutshell, people feel uncomfortable around him."