Horizon Healthcare - Derby Reviews Summary

Efficiency and Speed of Service

Pros:

• "Within 45 minutes, the Doctor rang me back to discuss my concern."
• "Within an hour and a half a Nurse Practitioner arrived at our door."
• "I was very impressed and grateful for the care and service received today."
• "I rang the surgery this morning and was able to get a same-day appointment."
• "The receptionist was helpful and polite."

Cons:

• "Waited for almost an hour from my appointment time."
• "I ended up paying a lot of money to go private for a fit note."
• "I struggle to understand why patients criticize Horizon. They are under immense pressure."
• "I was in so much pain they signed me off for a week."
• "The receptionist on the phone was helpful and polite."

Professionalism and Attentiveness of Staff

Pros:

• "Dr. Ojo came across very professional and attentive."
• "She took her time listening to my issues and assisted me accordingly."
• "The doctor was fantastic and very knowledgeable regarding the menopause."
• "Reception staff were polite and booked me in the same day."
• "My GP was wonderful, friendly and really listened to me."

Cons:

• "They don't care about the health of their patients."
• "The doctors are rude and unprofessional from start to finish."
• "The doctor even told me that they only cater to one symptom per visit."
• "The biggest problem at this surgery is the RECEPTIONISTS."
• "They refused to see me due to personal beliefs."

Communication and Responsiveness

Pros:

• "The nurse practitioner assessed my Grandmother and immediately made the appropriate referral."
• "Thank you for being such a kind receptionist - I know how hard you guys work."
• "She swiftly fitted him in for a call with the duty doctor after seeking guidance from her colleague."
• "Thank you so much Nikki for all your advice and fitting me in so swiftly."
• "The practice took on board my initial concerns and have assured me they are committed to ensuring that patients will receive a good service."

Cons:

• "Refuse my medication, I'm not good on the phone due to autism."
• "The nurse did not show up, did not call, how is this allowed, how is good money from the NHS being given."
• "Reception staff do not take ownership of mistakes they have made."
• "No communication with each other, try to fob patients off instead of admitting there is an issue."
• "I share the frustration of many people who come here. Getting an appointment to start with is a nightmare due to the ridiculous call in system."