Sophie's Nail Bar And Beauty Reviews Summary

Quality of Nail Services

Pros:

• "It’s been ages since I got acrylic nails done, and I’m really impressed at how quick it took."
• "The nails they do are quite sturdy and last me long."
• "Very happy with my nails and the customer service I received."
• "If you saw what my ‘before’ was like, you’d know how much of an amazing job they have done with my nails."
• "They've always given me exactly what I wanted and the customer service has always been great!"
• "I have gel on my hands and feet and it lasts over 4 weeks easily."
• "I’ve had manicures, pedicures and lashes here and brought friends with me. The service is always incredible."
• "Really happy with my nails! The care taken to ensure the perfect shape by the team is so appreciated."

Cons:

• "After only 2 weeks my gel nails started cracking and breaking off."
• "My nails were incredibly brittle when they were taken out of the acetone."
• "Within 2 days, 4 of my natural nails had snapped off because they were so thin and so damaged."
• "My first time ever getting acrylic nails done, and they started late so it came to look like they were coming off."
• "My nails turned out okay, a bit lumpy and they started late so it came to look like they were coming off."
• "The first time they were okay, however, my nails did start snapping under the shellac."
• "Sophie’s nail bar sounds kinda personal and intimate, right? Wrong. Your typical rushed nail bar experience."
• "They rush and don’t care. My nails are very wonky, paint job on my acrylics is extremely bad."

Customer Service and Experience

Pros:

• "The staff was absolutely fantastic, friendly and welcoming."
• "Staff were lovely, from the moment my 10 year old daughter and I walked in."
• "Very friendly and super talented staff."
• "Lovely experience, first time getting my nails done in 5 years so I was nervous."
• "Kim is one of the best nail technicians I have come across in Nottingham."
• "I have visited Sophie’s Nail Bar twice. Both times were brilliant."
• "The girl that did my nails was very sweet, and my nails came out really pretty!"
• "The staff didn't listen at all!! My nails look gross and disgusting."

Cons:

• "They charged me £10 for removal and an acrylic nail on my broken thumb."
• "Within 2 hours I had already lost a nail due to the damage."
• "The staff didn’t speak to me at all and moved my hands instead of just politely asking."
• "When I tried to tell about my concern the employee told that it would be corrected but the end result just got worse."
• "She was talking and laughing with her friends across the shop."
• "Booked an appointment for 6pm and then never even let my girlfriend start looking at nails until 6:30."
• "I asked for gel nails and got acrylic they do not understand you and offer you no customer service."
• "The pedicure was really nice and relaxing however the male doing my nails today was the worst experience I've ever had."

Pricing and Convenience

Pros:

• "The prices I would say are very good, especially for the services you get."
• "I've tried several salons in town but keep coming back to Sophie's. They're reliable and relatively cheap especially with student discount."
• "Everyone was so friendly and it was such a relaxing and calm environment!!"
• "Would recommend Sophie’s nails to anyone! They offered student discount and didn’t charge any extra for different colours."

Cons:

• "They only used the filing machine (no soak off)."
• "I was charged £42 even though on the website it says acrylics are £27."
• "Overpriced, they do not have a fixed price for different sets as shown in the brochure."
• "Website says £27 full set acrylic, when you walk in they give you different prices."
• "I asked for mermaid nails and showed the lady several times on an image, she still told me that she’s doing mermaid nails."
• "The price was mentioned as £24 for students but I was charged £29 for no design and just plain color."