Address: 33 Pepper St, Chester, CH1 1DF, United Kingdom
Phone: +441244506406
Rating: 4.6
based on 184 reviews.
Service
Pros:
"The team here are some of the most helpful people? Great customer service and very welcoming and tentative."
"Absolutely amazing place and would defo recommend. Food was brilliant - but for me it was the service that was the icing on the cake."
"Amazing food and amazing service! Staff were absolutely friendly, especially Seb who was our host."
"Great food, drink and service for my wife, daughter(surprise!!) and myself. It was my 63rd birthday and Robbie, our host, made a fuss of me and really looked after us well."
"Absolutely amaing meal here on Friday 18th March. Staff went above and beyond as it was a special occasion and the food and drinks were equally as amazing."
"The food and atmosphere are great but it was our waiter, Chris, who made our visit top notch. 10 out of 10 for friendliness and knowledge about the drink menu."
"The food here when we visited was amazing, one of the nicest meals out we have had in a long time, adults and kids all enjoyed every dish they ordered. The staff were very friendly and attentive, nothing was to much trouble."
"Wow wow wow.... this is an absolute escape to food heaven in the loveliest restaurant! Perfect food, beautifully served in the most elegant surroundings - all this whilst you feel comfy and at home with the relaxed atmosphere - service spot on - it is a gem. Artezzan I'm coming back very soon!"
Cons:
"However the waitress put our order in then went on her break, nearly an hour went by without our mains, we questioned this and were told that it would be any minute, a further 15 minutes and we had to ask again."
"The service was just OK, either the place was understaffed or the staff inexperienced. The culinary quality made up for everything."
"Minor things let it down a little: underside of some of the plates felt a little unclean; the cutlery hadn't been buffed from the dishwasher and the menu itself felt a little cumbersome and like working through a novel - so much information, pages and choice so was a little hard to take it all in."
"We went here during a weekend stay in Chester and I was blown away by both the friendliness of the staff and the food itself. The service was second to none - big shout out to Libby who looked after us so well - an absolute credit to the restaurant."
"Two main downsides were the incredibly loud music (it's a reasonably fancy Mediterranean restaurant - you don't need to be playing house and club music!), and the temperature (even the staff were complaining about it when we were there)."
"Started well, table was not ready but given seats and ordered a drink while we waited. Starters were very nice but main courses were overcooked. Aircon was set a little too cold and made me wish I had worn a jacket. Very busy, and noisy."
"First and last time that we will be going to this restaurant. Chips are too salty to eat on their own. Dissapointed with Lobster Linguine tasted good but lobster portion very small. Carbonara was very dry and stuck together, and the ham pieces were dry and hard. Service was good, and the atmosphere was also good, but poor quality food and not worth the money!"
"Visited with my partner to celebrate a special occasion but left feeling disappointed. We were the youngest people in there by a fair few years and were treated very differently to other guests, we felt very uncomfortable and unwanted. Food was bland and not worth the price. Nice looking restaurant and some good drinks but that's about it. Won't be visiting again."
Food Quality
Pros:
"The food was delicious. We're going for lunch this Friday so hoping it's as lovely as it was in July."
"Great Mediterranean restaurant. Good service, a slight delay on a couple of our sides but the staff were great and knocked it off our bill as it was delayed coming with the mains. Staff were attentive. The food was tasty and the atmosphere is great."
"We visited Chester for 4 nights and the first night we came across Artezzan. Went in and they were full but asked us to come back a bit later and they would squeeze us in. Food and service were excellent."
"The food was incredible! I definitely recommend for other people to go there. I would also go back again!"
"The food was excellent. The red snapper was a big chunk of meaty fish cooked perfectly in a light sauce with king prawns. Very delicious. The seafood linguini was also a true delight, full of seafood and bursting with flavour."
"I love this place. Service and quality of food, excellent. It costs a little bit more than some other restaurants but is worth much more. The atmosphere is relaxed and friendly. Just try it. It's so good."
"Food was lovely. Very extensive menu but (generally) reasonably priced and clearly all cooked with care and consideration. We got free appetisers at the table which were very welcome (albeit a little surprising!), and the tomato butter is to die for!"
"The best pumpkin pizza that I ever ate! Tasty food, super clean and nice decorated inside, perfect place for dinner with family or friends, vibe was amazing."
Cons:
"This restaurant made our anniversary so special, the service was some of the best we’ve ever had and the attention to detail didn’t go unnoticed. They treated us to complimentary Prosecco and a lovely surprise for dessert, which made the day even more special."
"Went last Monday for a big work meal. We walked through Chester and this was only place that was busy so very fortunate we booked. Staff were very friendly and attentive. Food was good and despite a group of 20+ everyone got what they ordered."
"The restaurant itself is decorated very nicely and staff are friendly. However, for the price of the food, the service and taste were not worth it. Croquettes very delicious but arrabbiata was so bland."
"We came for dinner and liked it enough to try again in the future. The food was mixed - my croquettes were delicious and my wife really liked her gluten free pasta. My main course of duck was a little bland."
"The meal and service here were exceptional. Real attention to detail. Food was delicious - Best meal out for a really long time. The staff were super friendly and efficient. I would highly recommend this restaurant."
"Tasty food with a relaxed lounge vibe. The menu structure is a little unorthodox but it works out well. The wines are great, although the separate 'drinks menu' only has wine by the glass (bottles of wine are hidden in the back of the food menu)."
"This restaurant has great review so decided go for lunch with my husband over there place was lovely clean but food was Awful i has chicken shish with salat chicken was without taste was really dry doesn't taste fresh at all salat the same cucumber was like water old my husband food was cold and salat was the same old and small portions every one in restaurant ordered only pizza i was look round maybe only pizza!"
"Food and atmosphere was good so I would recommend but check your bill before you pay. It was my partners birthday and they brought over two glasses of Prosecco and wished him a happy birthday.. they then charged us for them both on the bill"