IKEA Gateshead Reviews Summary

Customer Service

Pros:

• "Witnessed them dealing with a difficult customer with patience."
• "The only credit to anyone in store was a gentleman called Aaron at the tills."
• "people who were more than happy to help me lift the boxes I couldn't lift myself and get them in the car"
• "approachable knowledgable staff on hand to offer advice and information"
• "The young lad who helped us out today was lovely."
• "Staff are always extremely approachable and helpful."
• "Very friendly staff. We were greeted at the entrance by a lovely lady who kept the kids busy with painting for a little while, they loved it."

Cons:

• "I have never encountered such a level of rudeness and lack of understanding from a staff member"
• "Dreadful customer service."
• "Unhelpful...unwilling and useless staff."
• "The lack of staff around Is unreal, the staff aren’t willing to answer query’s either."
• "Bad customer services poor quality China built furniture they are ruthless and hang up"
• "The customer service is absolutely awful."
• "Worst customer services I've ever had."

Store Layout & Accessibility

Pros:

• "It's an ikea. Handy being just off the motorway and good parking."
• "I've been here enough to know where all the shortcuts are and pretty come and get what we need and leave."
• "Access to the store is easy as it is close to the A1, ideal for when you are picking up a large amount of furniture."
• "Waited in a long queue to get in but it went down really quickly. The shop is set out brilliantly and clearly labelled."
• "The layout brilliant for disabled people."
• "Best place to visit. Very large and thoughtfully laid out store to make the most out of the available space."
• "A very large, well laid out store with plenty of displays and very clear signage."

Cons:

• "Way to big. Should have short cuts to the area you really came for."
• "If you don't want to follow the masses like a sheep or need to double back for something it's very difficult to find your way."
• "Had no choice but to walk the entire shop before allowed to leave."
• "Another version of the over heated Swedish maze."
• "Don't like the layout of the shop, couldn't get out."
• "It was like a cattle run. There was no easy escape."
• "The exit was hard to find."

Product Quality & Selection

Pros:

• "For starter homes, great place to get reasonably priced furniture."
• "The products are quality and value for money"
• "Really awesome examples how to decorate a room with the items they have for sale and amazing quality across the whole range."
• "All the products are great, the food is good and everything is well organised."
• "Everything is planned to perfection with safety as the first priority."
• "Endless selection of home products for every level of value"
• "All people know about Ikea, around 60% of the UK is buying furniture from Ikea, good prices, good quality."

Cons:

• "personal experiences have showed a slight lack of product quality consistency"
• "Quality of furniture isn't the best however it has great prices on certain furniture."
• "some things can be pricey like pillows and other decor items"
• "Unfortunately some staff had bad attitude, no manners, eye rolling and huffing and puffing."
• "Still some good products but there seems to be an increasing number of flimsy badly-made products."
• "Finding that the quality is below what it used to be."
• "a slight lack of product quality consistency"