McDonald's Reviews Summary

Staff

Pros:

• "All the staff I saw were really friendly and helpful."
• "The staff were very cheerful despite how busy they were and the weather."
• "Real friendly staff was waiting for someone over an hr didn't try and move me away just left me to it had a coffee used the loo and charged my phone for free nice n clean overall good experience."
• "The staff here are generally very friendly and hardworking."
• "Everyone is friendly, cheerful and courteous and the interior is always spotless."
• "Great service very kind people two wonderful women there who were very kind who cleaned up a small mess I made when I spilled my drink and got me a refund."
• "The staff were polite and didn't mind cleaning up the bomb site our toddler was starting to make."

Cons:

• "Absolutely disgusted of the lack of sanitation in the store."
• "Manager would rather dish out free hash browns than sort out his staff."
• "Less interaction with staff is leading McDonald's into the era of their staff being unable to interact with their customers."
• "Bad service. Long wait time and rude and professional staff."
• "The staff never seem capable of getting an order correct even though its all written on the screen in front of them."
• "Regularly get orders wrong and on last visit dropped our order on the floor which the assistant found very funny and we were asked to wait longer."
• "Absolutely disgusting food and disgusting service… Probably the worst service I’ve ever had."

Food Quality

Pros:

• "The food was ready almost immediately and tasted lovely, fresh and hot."
• "Food excellent."
• "It was definitely up to standard and hot."
• "The only part of the order we liked was the quarter pounder with cheese, the rest of it was garbage."
• "Really good drive thru the food is always hot."
• "Fries done to perfection. Burger was intact and prepared correctly."
• "Our food was hot and correct."

Cons:

• "We ordered McDonald's to our house and as we started to eat we could taste the cold food and half of our order was missing."
• "Food cold mc flurry melted drinks flat."
• "The Hash Brown, Sausage and Egg Mcmuffin was cold, the muffin was also hard on the edges too."
• "Cold Again !!! I don't go very often but every time I come here to the Drive through the chips and big Mac are always Cold."
• "The fries where cold and not fresh, inedible."
• "Food was dried out and cold."
• "The bacon and egg muffin meal was awful as the egg still had shell in it."

Service Efficiency

Pros:

• "Had a great drive-through takeaway from this restaurant recently."
• "Good drive thru, always seem to be quick service here."
• "The food was served quickly by helpful friendly staff."
• "Ordered at the drive-thru really busy but collected our order very quickly."
• "It was really busy but our meal was brought to the table very quickly after ordering."

Cons:

• "Just been asked threw the drive threw asked to park in bay 2 parked for 20 min 5 other cars park up and leave with food another car sat waiting for 2 mcflurrys."
• "Despite the huge number of staff in there my number seemed to take ages to move up the list."
• "Long wait, apathetic staff, cold food and ineffectual management."
• "Every time you go through the drive through, they always forget something."
• "Although the screen said my meal was ready for collection, had to wait ten more minutes for meal."
• "The drive through is often so slow you could get out of the car, go inside, order it there, eat it and then return to your car that would still have barely moved in the drive through queue."
• "Possibly the worse McDonald's in Lincoln. Called in for breakfast 10 minutes in the que with 3 people in front of us. Ordered food and then yet another wait. Got the food and this time they had no trays. Table sticky and loads of staff on."

Facility & Cleanliness

Pros:

• "Place was clean and plenty of staff to help out if necessary."
• "Everything you'd expect from a fast food restaurant. This branch doesn't offer the digital displays to order your food. But that's not a reason I come here. Plenty of parking, plenty of seating. Always clean."
• "With computers that has children's games on, and an overhead projector table game, there was plenty to keep him happy."
• "The place was spotless, all staff not serving out cleaning."
• "The entrance is wheelchair friendly as was the spacing inside. It was clean and tidy as you would expect."
• "Been to mcdonalds at carlton centre today for the first time in ages.it was good.busy.lots of children.clean and tidy.staff helpful.they brought meal to table.all good.i was naughty and had a second toffee latte."
• "The toilets were the cleanest McDonald's toilets I have ever seen!"

Cons:

• "The area where the food goes when it's ready to go out is a just a jumble of food."
• "Since refurbishment, inside is a clusterfook, no space between touch screens, counter, everyone loitering to collect orders."
• "Personally the lack of space inside now screams fire hazard."
• "THIS IS NOT A FAST FOOD RESTAURANT You need to allow at least an hour to eat here particularly at breakfast."
• "Nice refurb but awful food and service."
• "Terrible layout, no clear indication where to queue."
• "Decided to eat in well that was a mistake it was filthy."