Trading Post Reviews Summary

Management and Staff

Pros:

• "The person I spoke to immediately took it away to be replaced, no argument."
• "The young lad serving the carvery... he was wonderful. Very professional and polite and went out of his way for us."
• "Overall your staff were very welcoming and helpful, I had booked for 7 people but the table was for 6 this was quickly sorted by the staff."
• "The service from staff was brilliant and I couldn’t fault the customer service or members of the team."
• "The staff were very Friendly at the tills and the servers."
• "But I must say the staff were busy but helpful as always!"
• "The staff were lovely, the tables were clean."

Cons:

• "Very poor these days, change of management has led to poorer standards sadly."
• "Management (if they care at all) need more staff, staggered eating times and some kind of queuing system or better table ordering for drinks."
• "To which the floor staff were rude and unprofessional."
• "The staff looked bored and fed up."
• "Unfortunately the business appeared to have as little waitresses as possible, all running around frantically, folding under the pressure."
• "Staff were doing what they wanted, nobody was in control."
• "Service was terrible. Both bar staff and waiting staff overwhelmed, under skilled and with poor personality to match."

Food Quality

Pros:

• "The scampi and chips was very nice, better than most."
• "Had a wonderful carvery here. Had a regular and it was plenty. Meat was extremely moist and succulent."
• "The carvery vegetables especially carrots and parsnips were delicious."
• "Local place that never disappoints and serves amazing carvery all week long."
• "The food was very nice and tasty and great value for money, we even stayed for desert!"
• "Both the turkey & the beef were cooked really well, lovely & tender, lovely home made yorkshires, very big, veg well cooked."
• "The food was really good and fresh and hot."

Cons:

• "When my partner bit into her gammon she realised there was something wrong and when she cut into it more we realised it was raw in the middle."
• "Carvery didn't hit the standard I'd expect from a carvery, especially when you pay the premium due to a Sunday."
• "The choice for kids was terrible."
• "The potato dauphinoise were cold I took a mouthful and had to spit it out, Completely ruined my dinner."
• "The carvery was cold, after my disabled mother was left standing waiting for ages for someone to come and serve the carvery."
• "Definitely won’t be going back, and would not recommend the carvery."
• "The food was so poor, the carvery was very dry like it had been out for a long time."

Service and Wait Times

Pros:

• "We had a very warm and welcoming greeting on arrival for our party of 8."
• "Warmly Greeted on arrival and shown to our table."
• "The service is good with a smile and made to feel very welcome."
• "Our waitress Ash was an absolute star with helping with my mum."
• "It was busy but service was not too slow."
• "Lovely lunch time carvery today, not overly busy at 12.30, but by 1.15 was fairly full, popular place."
• "The staff handled it as calmly as was possible besides that I had a very enjoyable time tips were left thank you I will be back again."

Cons:

• "We order at 1:30pm, waited over an hour for our food to arrive by this time it was 2:20pm."
• "Food arrived in good time one meal one carvery disappointed with pigs in blankets that arrived late at table where so hard could not eat."
• "After paying for it were told 'there is a 40 minute wait for food' - we would have gone elsewhere if made aware of this earlier."
• "Service was very slow as coming up to Christmas they were busy but the atmosphere was good."
• "We were not checked throughout the meal and the manager was aware of the dessert issues but didn't offer any reimbursement."
• "Strongly disappointed. Waited over an hour for mains, and still had to chase it with the stuff."
• "sat inside for 3 hours and had 2 courses, to put it bluntly, this place will be known for its filthy environment, nasty, cold food and awfully slow service."

Atmosphere and Environment

Pros:

• "Lovely food and atmosphere."
• "The pub had a great atmosphere felt very chilled out."
• "Nice atmosphere. Friendly."
• "The atmosphere in the restaurant was warm and welcoming, and it was clear that a lot of care had gone into creating a comfortable dining experience."
• "Well done all of you, a pub full at lunchtime speaks volumes, atmosphere was lovely."
• "It's an incredibly friendly venue. Immaculately clean."
• "This is Good Pub with a friendly atmosphere."

Cons:

• "The environment does get quite warm and we were hot and bothered, especially placed in a tight corner."
• "The heat inside was oppressive and it wasn't full."
• "But just after 8:30pm, a quiz started up and the PA system was so loud, it was impossible to carry on our conversation."
• "Not a very welcoming atmosphere considering it was Boxing Day."
• "Horrible Carvery."
• "Nobody asked us how our meal was or apologised for any delay."
• "We waited 20 mins for our dessert to arrive, cheesecake!!"