Mill House Reviews Summary

Service

Pros:

• "Staff members really welcoming and friendly, always there if you need something."
• "Staff was very attentive especially the lady with glasses and red top. (manager I think) Really interactive with guests."
• "I was served by Tom, he was really attentive and welcoming."
• "Plenty of staff on, who were all attentive and welcoming."
• "Happy, friendly, enthusiastic and bubbly service at the table."
• "The staff were so friendly and helpful from the moment we walked in."
• "Staff behind the bar and waiting on staff were professional and courteous."

Cons:

• "Unfortunately our visit to The Mill House was ruined by an unpleasant front of house staff member."
• "No member of staff came to ask us if everything was OK and for the last 15 minutes we were there, 3 members of staff were sat noisily at one of the tables."
• "The worse service I have seen at a pub ever!"
• "Staff certainly weren't very helpful."
• "No service at all, no one checked on us to see if our food was OK."
• "Poor staff and the customer service was shocking."
• "Rude service provided by pub owner who treated us like beggars."

Food Quality

Pros:

• "Comfortable pub with a great menu, wonderful food, and pleasant surroundings."
• "Good menu range and pricing."
• "A great place for all the family for good quality reasonably priced food."
• "Food was quick and Also good."
• "Good food, amazing service. Never have a bad experience here."
• "We all have enjoyed our meals."
• "Food was absolutely lovely and very good portion sizes."

Cons:

• "Awful,, once we fought our way through the smokers congregated by entrance, the smell of grease and fried food hit us."
• "Food wasn't good like it used to be."
• "Food that we could have was over cooked, chicken and bacon were rubbery, fried onions were not fresh, peas were anaemic."
• "Tried the chicken less burger and it was aweful tasting."
• "Festive burger over cooked. No cranberry sauce on as advertised."
• "The worst Fish Chips and peas meal we have ever had."
• "Diabolic food microwaved Lukewarm rubbery extra small chicken skewer, didn't even come on hot plate as described in menu."

Cleanliness

Pros:

• "The manager on duty was in that section and was cleaning EVERYTHING thoroughly."

Cons:

• "Cleanliness is below par, tables are always sticky even after the waitress clean it."
• "Place was dirty and ladies toilets smelled and were damaged!"
• "You could even smell the toilets around the whole pub."
• "Toilets need some serious attention with cleaning."
• "Table's and menu's sticky and not very clean."
• "The gents toilets have had an out of order sign on one for at least the last 2 years."
• "No social distancing, over crowded and the tables were filthy."

Value

Pros:

• "The mill house is very reasonable in terms of price, you can get a steak for around 12 pounds."
• "Very reasonably priced meals."
• "Food was good value and staff polite."
• "Great value for money."
• "Prices are reasonable & they have great offers everyday of the week."
• "Lovely tasty food with a good price!"
• "Good selection of food and great staff. We had a slight issue with one of our meals and it was immediately sorted."

Cons:

• "A bit rough & ready, but for the prices about what you would expect really. Personally, I wouldn't recommend the food."
• "I wouldn't have minded if it was two meals for £13. That would have been acceptable. But paid Sunday prices."
• "Really wish I had read the reviews before coming. Paid over £45 for basically ding meals and soggy oven chips."
• "I don't think it was particularly good value for money but it wasn't the worst."
• "Really disappointed to find out that voucher they sent for £10 off £25 spend they'd decided not to except them there."
• "This was our first venture out for a meal since lockdown began. Won't be repeating it any time soon."
• "Never experienced anything like that in my whole life. Safe to say would rather eat at mcdonald's over the road."