Park House Reviews Summary

Staff Service

Pros:

• "Staff were friendly and efficient."
• "Every time I have been to the park house, the staff are always welcoming, this occasion was Emma, Sam and Chez, very attentive, pleasant."
• "Our lovely servers Carla and Amber were efficient, really pleasant with a polite, friendly demeanour and appropriate sense of humour."
• "The staff were very friendly especially Atlanta and amber."
• "The staff were so polite, friendly and helpful."
• "The staff were very kind and understanding."
• "Servers Carla and Carrie were super friendly and attentive."

Cons:

• "Never came and asked if everything was ok."
• "The staff could not care less even after complaining twice."
• "The waitres came back after half an hour and said all done and took my half eaten plate of food. Very poor customer service."
• "Male server was unhelpful and rude got moaned at for ordering drinks at the bar."
• "We were left for more than 35 minutes before anyone came to take our order."
• "We were greeted by a girl called Lauren who quite frankly needs to go on a course for dealing with customers from beginning to end we all felt she was very rude and unhelpful!"
• "Staff did not come to ask if all 17 guests had arrived to start bringing out the food."

Food Quality

Pros:

• "The food is consistently good and excellent value."
• "The portions were generous and it was all presented beautifully. The food was fresh and the steak was cooked to perfection."
• "All meals were a good quality."
• "Opted for Sunday roast beef which was very tasty and tender with a good selection of vegetables."
• "The chicken was cooked to perfection and the mash had a lovely creamy flavour to it."
• "Food was great, ordered food not realising it was part of the 'eat out to help out' scheme, so we could not believe the price."
• "The food was delicious and service was great."

Cons:

• "Pizza very average."
• "Burn onion rings."
• "Last time a relative treated the family to a dinner; however both mine and my wifes pizza came wet, juicy, cold and undercooked."
• "Childrens Chicken Nugget meal, that was okayish and two Roast Beef dinners at £9.95 each, all cooked from frozen, not impressed atol."
• "The Yorkshire pudding was flat like a piece of cardboard."
• "The lasagne tasted like a Lidl's or Aldi's own."
• "The fish was 2 thin fillets of cod, which I was a little disappointed in as it seemed to have more batter than fish."

Ambience & Environment

Pros:

• "Beatiful place and environment."
• "The staff were nice and the atmosphere was fun, welcoming and friendly."
• "Lovely building and upholstery clean and tidy."
• "The interior is kept in good order, offering a clean and comfortable dining experience."
• "What a fantastic atmosphere."
• "Lovely warm, welcoming atmosphere."
• "Comfortable atmosphere."

Cons:

• "Also being a pouring day of rain the smokers all congregated outside the main open doors in the porch way filling the pub with smoke and leaving my grandparents so cold they had to put their coats on to finish their meal."
• "The building outside is very nice and the parking convenient but the inside is a bit dated."
• "Would suggest disabled/elderly access signage could be improved at entrance."
• "Not impressed by number of steps up to front door and down or up to eating areas."
• "But it's often busy and busy, the tea is terrible and the toilet locks have been broken for years!"
• "The only problem was the steps."
• "The tables are always very sticky though and food takes a long time to arrive."

Value for Money

Pros:

• "The food is consistently good and excellent value."
• "Food was great, ordered food not realising it was part of the 'eat out to help out' scheme, so we could not believe the price."
• "We also had a 30% off voucher which made the meal even more reasonably priced."
• "Two for one deals make this excellent value for money, generous portions and the quality of the food is very good too."
• "Amazing food for an amazing price!!"
• "Another fabulous meal at the Park House Pub in Kettering. 30%of all main meals including grills and steak."
• "Food was excellent value, served hot."

Cons:

• "Overall a pretty rubbish experience with most people not able to enjoy the roast dinner that they were originally wanting to order."
• "Some of the meals would be a bit expensive for what they are if you were paying full price."
• "Paid like a tenner for a beef burger with a tiny amount of shredded lettuce in."
• "It was good before lockdown food still good but has gone up in price these past couple weeks, the amount of food we received was not value for money at the price we paid."
• "Disappointed I couldn't use my Blue light card over the Christmas period though."
• "The buy one get on free has finished and this certainly reflect the amount of customers, certainly not as busy."
• "The park house also offers a free drink to those who leave a 5 star review."