"Both rooms were really clean. Bedding and towels freshly laundered, plenty of tea and coffee and a small TV with a good selection of Freeview channels."
"The room was clean, contemporary, warm and comfortable."
"Clean room clean towels, comfy beds."
"We had a lovely, clean and comfortable room with stunning views over the Bristol Channel."
"Lovely clean room, very spacious. Amazing view over the water."
"The rooms we stayed in were really clean and had been painted."
"The Hotel is a Grand Old Girl, and seen better days but our twin room was exceptionally clean, comfortable and very spacious with a view of the sea."
Cons:
"The standard double is very small."
"The bedroom was also quite drab."
"The carpets in the rooms were dated, the linen sheets had tears in along the seams and lampshades needed to be replaced as they too had become tired and stained."
"The bed was hard."
"The room i was in was pokey drab and awfull with no space for anything and a threadbare carpet."
"The room was a disgrace, peeling wallpaper, damp."
"The inside of the hotel is very tired and dull."
Service
Pros:
"Staff were wonderful and a special mention to Maria who was helpful, funny and made our stay special."
"I found the staff friendly and helpful."
"The staff here are so wonderful and work so hard."
"The staff are amazing and do a first class job, working very hard for everyone's comfort."
"The staff were very welcoming and helpful. The food was excellent and the cost of staying for a long weekend was very reasonable."
"The staff couldn't have been more pleasant and helpful."
"The staff were the best I'd ever met at a hotel. Always, happy, smiling and willing for a chat any time of the day or night."
Cons:
"Staff seemed very unorganised, really young and just casually chatting away talking about all sorts, really laid back as you walk in and out the hotel."
"Hardly any staff, dirty carpets, dreadful dining room service, you have to ask and ask time and time again for your meal, one chef !!"
"I think the worst part was how unfriendly some of the reception staff was, completely ignored by one young lady who was on reception this morning as we checked out."
"The staff seems to be really all over the place, no one really running the place or leading."
"The staff(senior staff particularly) wasn’t polite."
"Some staff were lovely but the general manager was rude to us."
"The young lad on reception does not know anything that you ask him, (didn't know what sky tv was.)."
Value
Pros:
"Good value for money and I would book again."
"The location is amazing and for the price this hotel is an absolute must for travellers."
"The staff were very welcoming and helpful. The food was excellent and the cost of staying for a long weekend was very reasonable."
"For the money we paid it was absolutely brilliant value for money, we also had 4 free drinks each."
"Breakfast is a great price and tasty."
"Staying half board proved to be good value with good food."
"The hotel was nice after having a refurb."
Cons:
"Evening meals was not great, people were complaining in our coach party to watery soups to thin custard and not properly cook chicken."
"We had a reduced rate but still think it was a bit pricey for what you get."
"The hotel itself is very run down and stains all over carpets."
"The food, particularly dinner, was abysmal...so bad that we ended up eating out for two nights!"
"Basic rooms, not worth the money. More basic than a travelodge room but charging double their price."
"Very tired old building. This place is in serious need of a complete makeover."
"We paid £71 for one night, not good value."
Facilities & Amenities
Pros:
"The cooked breakfast was delicious and they even cooked some. Sausage for the dog."
"Puddings are delicious though, starters are good too."
"The buffet breakfast was really good, the evening meal was good."
"Breakfast very good."
"Breakfast was good, food hot and there was plenty to help yourself to."
"Food very good."
"Nice food, nice lounge and restaurant including bar area."
Cons:
"The heating wouldn't work and i could never get any hot water the next morning."
"No apologies given."
"Dinner service felt rushed."
"The food was lovely. A great breakfast and lots of choice in the evening."
"The food was boring and predictable with cheap ingredients."
"Food mediocre wish they'd be a bit more adventurous with veg though."
"The meals we had looked like they were ‘ready meals’ that were then heated up on request."
Location
Pros:
"It's in a lovely location, right in the heart of Lynton."
"Would recommend the walk down to Lynmouth from the gardens, beautiful."
"The hotel is set in the historic town of Lynton, Devon with absolutely picturesque views overlooking the Bristol Channel."
"The views really do keep with the theme that it's the southwest Switz Alps."
"The hotel has been recently painted inside and the views over the Sea are stunning."
"The location is perfect, I was lucky to have a sea view room and it was spectacular!"
"Lovely atmosphere, room small but functional."
Cons:
"Tight 'approach' & local used to terrain, but not visitors..so take and watch for Local Buses & Dust Carts etc."
"We were led to believe there was parking on site, but there was only six spaces for over eighty rooms. We had to pay for a parking permit in the public car park."
"Its a shame because the cliff top location is perfect but the hotel grounds were overgrown with weeds and no outdoor seating to enjoy the lovely view."
"The windows are permanently shut so no air could circulate."
"Bathroom and room looked like a run down old people's home."
"The building is tired. This is not an issue for me as, like I say, it's what I expected."
"We arrived to find another couple complaining and demanding money back."