Address: Queen Elizabeth St, London, SE1 2JE, United Kingdom
Phone: +442073787112
Rating: 4.5
based on 159 reviews.
Based on the provided summaries, here is a consolidated list of topics with pros and cons and their respective sentences.
Fitness Classes
Pros:
"Loved the fitness classes here as I am very lazy to work by myself and with the help of the instructors I'm doing it and gets me super motivated!"
"The Circle has been an incredible finding in South London."
Cons:
"If there is a class going on, technically one of the rooms is full and it can´t be used."
Staff and Service
Pros:
"Big shout out to Lisa who is always welcoming and friendly."
"The staff are friendly and helpful, also open to feedback to improve the experience of members."
Cons:
"Misleading selling tactics... I don't expect to be lied by the members of the staff and threatening manner of payment demands left very sour final experience with the gym."
Facilities & Equipment
Pros:
"Never too busy so usually can use the equipment as and when I need it."
"The facilities really are fantastic and a cut above other gyms regarding the quality and range equipment."
Cons:
"There is very little equipment, talking about free weight section, minimum numbers of plates."
"The atmosphere in the gym feels humid and heavy, making exercising very unpleasant."
Cleanliness
Pros:
"The gym's cleanliness and maintenance are top-notch, ensuring a comfortable environment for all."
Cons:
"Lockers and toilets... bins usually full and no tissues or hand soap."
Spa & Relaxation Areas
Pros:
"Visited this spa with my partner for a luxury couples massage and we were not disappointed."
"The pool area in particular stands out with masses of daylight and plants everywhere and I really enjoy using the jacuzzi and sauna."
Cons:
"To use the 'spa' department you have to book from the app otherwise you can't even take a quiet swim, you can use the 'spa' department for a total of one hour."
Value for Money
Pros:
"This place could have a potential but few things would have to be changed."
Cons:
"The price vs quality of equipment is not fair."
"I would say it is definitely not worth the money under the current conditions."
Policies & Management
Pros:
"Everything is well kept, organised, if anything breaks it's fixed almost immediately."
Cons:
"Their cancellation policy where you need to notify them two months in advance."
"Misleading selling tactics... the actual terms of ending the membership were not verbally brought to my attention nor they were made clear in the terms and conditions that I signed."
Overall Experience
Pros:
"Love this gym and everyone who works there. This place is another home for me."
"From beginning to the end I feel well looked after and love coming here to workout and socialise."
Cons:
"Final impression was just bad customer service."
Each sentence was selected to ensure that it conveys unique and valuable information as per the requirements.