The Gym Group London Lewisham Reviews Summary

Classes & Personal Training

Pros:

• "John's classes are intense but they are totally worth it."
• "I highly recommend the abs blast class with him."
• "Ellen does a really good lower body workout in legs, bums and tums."
• "Ellen gave me some very useful tips about my squats."
• "Amazing circuit sessions with Lenni. Enthusiastic! Professional! Informed!"
• "Went to fit pump class on Sunday and I totally underestimated the class. It really did work my entire body and I have to give full credit to Leya."
• "Stretch class with Lenni was great."
• "There were a lot of different events with giveaways and challenges."
• "I enjoy the classes, Gilano, Jordan, Emmeka and Nick are super...they run well structured classes."

Cons:

• "I would like to say thank you for Lucy who run Fit Pump."
• "Best classes run by ‘Trainer Nick’ the man."

Facilities & Equipment

Pros:

• "Lots of natural light coming through during the day which is really nice."
• "Very clean and spacious gym."
• "Decent gym. Got all the main pieces of equipment you could want for lifting, calisthenics, cardio ect as well as 2 Olympic lifting platforms."
• "The gym is big, clean and well organised."
• "Great gym, it has all the equipment I need and doesn’t get too crowded."
• "The gym is large and well equipped."
• "Loads of machines, been there every day and different times and no queues."

Cons:

• "Too many treadmills. Needs to expand the weights section."
• "The male changing room is far too big, wasting gym floor space."
• "The only inconvenience that i found all the time is on upstairs, once I started my abs session or whatever workout, I need to go downstairs to use toilet."
• "Some things go out of use but they are fixed very quickly."
• "Overselling their memberships made working out virtually impossible with so many people at once."
• "Dumbells stopped at 30kg at my time of using this gym."
• "At times the machines would need a good wipe, unfortunately not all users are considerate."
• "The cardio machines are rather outdated in comparison to other gyms."
• "The equipment is wearing off."

Cleanliness

Pros:

• "It’s always clean and there’s plenty of available equipment to use."
• "They clean everything all the time."
• "The staff are always cleaning which makes it a really nice environment to work out in."
• "Staff are doing an amazing job keeping this gym clean to a very high standard."
• "Clean and quite organised even during busiest hours."
• "The gym floor is quite clean and tidy."
• "Nice, clean and spacious gym."

Cons:

• "They have taken away the blue roll and sanitizer."
• "Removing cleaning facilities just means we now have to use toilet paper and tap water to wipe sweat from benches and machines or leave benches etc dirty which is just really unhygienic."
• "No one cleans machines before or after use."
• "Toilets always dirty and water in the shower stops every 15 seconds."
• "Hygiene very poor."

Staff & Management

Pros:

• "The staff are super helpful and friendly."
• "Everytime I've been differs on my schedule, I can't pick up any flaws no matter the time of day."
• "Super friendly staff and generally welcoming atmosphere."
• "The manager is very supportive, helpful."
• "The staff is very friendly, supportive and always trying to help as much as they can."
• "All the Pts are very helpful too."
• "The staff are great and very helpful, Especially Nick who’s always Cracking jokes."
• "Friendly staff and PTs to fit different types of training."
• "Good atmosphere, friendly staff and the equipment is well maintained."

Cons:

• "Some staff are a little unfriendly."
• "Staff is always changing which means that you can never get used to someone or get a proper follow up."
• "Staff seemed a bit distracted at times."
• "I do think some of the staff could be a bit more attentive."
• "Poor customer service when it comes to solving membership issues."
• "Some staff need more training in customer service."

Value for Money

Pros:

• "Price wise, it's very competitive."
• "Very reasonable price for what is on offer."
• "Good value for money and a lot cheaper than other gyms in the area."
• "Definitely the best value for money gym in the area."
• "Great price for students and the staff are very knowledgeable."
• "For the money, I think it’s the best around."

Cons:

• "Price has gone up but the service has not improved."
• "A bit pricey considering the issues with overcrowding and maintenance."
• "The monthly fee is not worth it given the equipment and space."