The Gym Group London Stepney Green Reviews Summary

Gym Management and Staff

Pros:

• "The staff are so incredibly friendly and I have only had positive encounters with the members."
• "You can tell that the people who work there do so because they love it."
• "Staff is friendly and always there to help."
• "Very good gym been coming here for over a year workers are very helpful."
• "Great Atmosphere. Great & Friendly Staffs."
• "The staff are very friendly and easy to approach."
• "Staff are professional and friendly."
• "Friendly staff who provide excellent help and classes to all members!"
• "Been going here almost 2 years and the staff have always been superb."

Cons:

• "By far the most unorganised and understaffed gym."
• "There’s always just 1 staff who’s majority of the time attending to a client."
• "Doesn't seem to be managed well, especially on weekends."
• "Londoners it seems aren't in the habit of returning equipment and there's no staff helping tidy up."
• "The New General Manager (Mark) with total arrogance and rudeness, told me to wear shoes."
• "Staff as well don't care to clean it."
• "Customer service not great, the PTs and workers only talk to people they know."
• "There is a new male asian staff member who is extremely rude for no apparent reason - unnecessary roadman behaviour."
• "Difficult to find someone who works there if you have a problem."

Equipment and Facilities

Pros:

• "Plenty of machines and equipment to use."
• "The gym offers a wide range of equipment, ensuring ample options for various workouts."
• "Very spacious and good range of equipment."
• "The gym still has a large selection of equipment which are largely well maintained."
• "The gym has a good amount of equipment for a lot of different exercises."
• "As far as budget gyms go this one is excellent."
• "There's plenty of machines available and often 2 of each on either wing of the gym."
• "The gym is split into 4 main areas, the weights/machine area on the right hand side of the entrance, the cardio section at the entrance, the new women's only section and the other weight/machine area fit with large mirrors and heavy bags for aerobic exercises."
• "Equipments in decent shape, when something breaks down it gets fixed fairly quickly."
• "A clean establishment with great training equipment."
• "However, the variety of equipment is good. It is a large gym with various types of equipment."
• "Machines are great and modern."
• "Plenty of equipment, would be nice if you refilled sanitizer as the entrance pump has been empty for almost 2 weeks now!"

Cons:

• "Some of the doors and locks have been broken for months."
• "Around 6 benches for bench press etc. For a gym this busy and this size it needs double that."
• "Most of the lockers are broken."
• "I'm not sure why the floor is so uneven throughout."
• "The gym is in basement so no proper ventilation, by midday it stinks."
• "The locker rooms and showers are dirty."
• "Usually at least 2 running machines out of order."
• "Good price but... Bench presses always occupied they need another 1 or 2."
• "Most of the equipment is broken and has 'Sorry, I’m injured' signs on it."
• "One of the worst maintained gyms I've ever been a member at."

Cleanliness and Maintenance

Pros:

• "Gym is clean."
• "The gym is usually well maintained and clean."
• "The toilets are well stocked with tissue and the sinks and toilets are clean, showers are available and often free to use, working perfectly fine."
• "The gym is always clean and the staff is friendly."
• "Good general purpose gym, broad selection of equipment and well maintained."

Cons:

• "The changing room smelt of body odor it was unbearable."
• "Toilets are in disgusting state and dumbbells are never re-racked."
• "Showers are always dirty and filled with hair."
• "Place is filthy, equipment is old and rusty."
• "The gym floor is dirty."
• "Changing rooms and toilets are disgusting."
• "They need to work on their cleanliness. There's always dust and dirt around."
• "The hygiene in the bathrooms is below average."

Price and Value

Pros:

• "Great value for money."
• "It's cheap and does the job."
• "Price is unbeatable."
• "Affordable gym with lots of equipment."
• "For the price it's definitely worth it."
• "Good price for the amount of equipment you get."
• "Membership fee is reasonable."
• "Cheap membership compared to most gyms."
• "The price is fair for what it offers."

Cons:

• "The price has gone up and it's not justified."
• "Prices going up but not seeing improvements."
• "Membership fees have increased but the quality and amount of equipment have not."

Membership and Contracts

Pros:

• "The contract terms are reasonable and easy to understand."
• "No contract gym which is a massive bonus."
• "Easy to sign up and no lengthy contracts."
• "No fuss cancellation policy."

Cons:

• "They make cancelling your membership a nightmare."
• "The staff are very unhelpful when it comes to cancelling your membership."
• "Had issues with cancelling my membership."
• "They keep charging me after I cancelled."
• "Cancellation process is a hassle and they will charge you extra if not careful."