The Cheshire Cat Reviews Summary

Food Quality

Pros:

• "The 3 meat Sunday roast was gorgeous, plentiful in all departments and the meat fell apart, cooked to perfection."
• "All the food was amazing, all came out together."
• "Had the best premium sausage, spring onion mash and crispy onions here yesterday."
• "The food was excellent and loved the small pudding and hot drink/cocktail option at the end of the meal."
• "Chicken & leek pie very good"
• "The food was excellent, very very tasty."
• "The food (vegan options chosen) were delicious."

Cons:

• "The meals were £17.50 per head! Wished we'd stayed home & cooked our own dinner!"
• "Menu items unavailable, sticky tables, pie had to be returned as hardly any chicken & leek filling."
• "An experience not to be repeated. Who would put burnt black potatoes on a plate?"
• "Pigs in blankets were extra and came out raw!"
• "The main courses arrived were average at best. They did not live up to the medium to high price tag attached."
• "Pizza and garlic bread was under cooked and lacked any taste"
• "Food wasn't great, vegetables were cold, and not cooked properly, like eating a brick."

Service

Pros:

• "Attentive and friendly service by Liam."
• "Waitress Ana was welcoming and attentive all with a big friendly smile."
• "Staff are always so welcoming and big shout out to Liam who served us, good sense of humour and attentive."
• "Our waitress was Sophia and we couldn’t have asked for someone better."
• "Absolutely fantastic time today, amazing meal and our waitress a lovely young lady called Saskia was so attentive, pleasant and went above and beyond in making our time enjoyable."
• "Service is informal and friendly."
• "Saskia was lovely and knowledgeable."

Cons:

• "Service was very slow sadly."
• "The staff weren’t very attentive and didn’t crack a smile, it was bare minimum effort and acted like they didn’t want to be there."
• "Service would probably be a 5 normally but on Father’s Day it was a bit slow, but that’s totally understandable on this day."
• "We found the staff very miserable, rude, and huffing when trying to sort out food, and when it came to paying."
• "Service was awful - the young waitress was rude, confrontational and made us feel like an inconvenience to her from the start."
• "Staff inattentive (but seemed happy to chat behind the bar)."
• "They hovered around whilst we paid."

Ambience and Location

Pros:

• "The pub has a really nice atmosphere and is really cosy."
• "Position of pub.very good for visiting.Chester and pleasant gardens next to canal."
• "lovely atmosphere and decor"
• "Great atmosphere, dog friendly too."
• "It's a lovely building in a beautiful spot next to the Shropshire Union canal."
• "Great setting as well and lots of room to sit either indoors or outdoors."
• "Atmosphere is very relaxing."

Cons:

• "Disabled toilets could do with a refurb/clean though, very tatty!"
• "We found the frequent dogs greeting new dogs took away from the atmosphere."
• "View from our bedroom window of noisy air conditioning in main building."
• "Set back from the canal so restricted views if any."
• "On approach to the actual place, we thought it was awful, sat amongst a new housing estate, which was still like a building plot, over grown and metal fencing."
• "Only thing I would say is it may need a lick of paint as where we were sat the wall was crumbling and there were deep scratches and what looked like a spilled drink all the way up the wall."
• "It was quiet and felt a little disjointed from the main building."

Value

Pros:

• "For the quality and quantity of food and the location the price was excellent."
• "UPDATE - second visit today for Christmas Day lunch. Food was delicious, staff were very attentive and would highly recommend for both food and service."
• "Breakfast was absolutely gorgeous."
• "Fair prices."
• "Excellent food, good value, comfortable atmosphere."
• "Lived in Chester 40+years, never been here before. Happy greeting on arrival, very nice waitress, Hobgoblin Gold on draught, excellent food, good value, comfortable atmosphere."
• "The food was very tasty and really reasonably priced."

Cons:

• "The overall experience and food was not worth the price I have paid."
• "The food was okay but nothing amazing for the price."
• "We had booked our Christmas dinner here several months ago. Received a call last week to be told they had to change the price. From £45 to nearly £80 each and we either had to pay or could cancel and get our deposit back."
• "It was quite pricey though."
• "A very expensive meal that wasn't as enjoyable as expected."
• "The food itself was average and over priced for the portion sizes."
• "Be aware they automatically add voluntary service charge ours was £25 added on to the bill."