Hattons Model Money Reviews Summary

Customer Service

Pros:

• "From start to finish it was excellent dealing with Jonathan and the team at Hattons."
• "Every communication was professional and friendly, and they were very helpful throughout the process."
• "Your courtesy, consideration and kindness helped in what was for me a difficult thing to do."
• "I live in Australia and a friend recommended selling unwanted items to Hattons. I was sceptical but submitted a list, was very happy with what I was offered."
• "The whole trade-in process was stress free. The process was well described and the Web site easy to understand and use."
• "It was easy to deal with and excellent service."
• "From start to finish the team at Hattons made the process of selling a collection of trains straightforward and stress free."
• "This was probably my 3rd sale through Hattons and all have been handled well and expeditiously."

Cons:

• "There was quite a delay in getting responses; the responses were often from different staff members and there seemed to be little communication between those staff members."
• "Not as good as they were! System is very complicated, delays are often after the first offer."
• "We would like to thank Hattons pre-owned for helping us when we needed to sell my late father's collection. It was a very hard decision and quiet emotional to sell."
• "Unfortunately my experience of trading in my items for cash was not as good as my normal dealings with Hattons - which are usually exemplary."
• "The process is quite straightforward but perhaps a little slower than suggested, especially when they are busy."
• "Somewhat disappointed. Prior to sending my collection I had forwarded photos and was given an initial valuation of £260. I was disappointed when £194 appeared unannounced in my bank account."
• "Have thoroughly enjoyed every aspect of trading with Hattons. The staff are knowledgeable and helpful and selling and buying are really easy."
• "With lockdown I expected delays but was pleasantly surprised that the whole transaction was handled most efficiently and professionally."

Payment and Pricing

Pros:

• "Items were returned with Yodel who seemed to take longer than the 48 hour delivery, but it was easy to track the package and its arrival at Hattons was confirmed by an e-mail the next day saying my credit was available."
• "I received a really fair price for the battleship models my late father collected."
• "This was a repeat use of Hattons service so is proof very happy with using this service. Each time I have been offered very good values for my items."
• "Once I had accepted they sent me a label for the transport company and I sent the goods off. A few days later I received payment."
• "I was recommended Hattons after a family member sold their model railway collection to them. They took a lot of faf out of the selling process and offered to take the majority of the collection for a price I was happy with."
• "I received an offer I was happy to accept and was able to easily send my items to Hattons via Yodel free of charge."
• "Received and accepted a good quote."
• "They made a more than acceptable offer for the items and then arranged the collection."

Cons:

• "However the scanning app that you use for scanning the barcodes is worse than useless, tried on 3 separate days to use ended up giving up and hand writing lists which worked out so much better."
• "It was a very difficult decision to sell the trains but the team at Hattons were excellent and gave the best quote by far compared to 4 other competitors."
• "The entire team were excellent to deal with throughout the entire process of selling a collection of models second hand from the other side of the world, even with some minor issues that arose that were outside of their control."
• "Efficient, easy and no hidden problems. I received a quote, accepted it, they provided labels and I posted the parcels, received confirmation of delivery, and got payment very shortly afterwards."
• "Used their service to make up some room, the online list is very easy to use and it all went very smoothly."
• "This makes selling your unwanted models easy. Compile your list and send it off to them for an offer."
• "First time that I have dealt with Hattons and very pleased with their service. They replied very quickly with an offer which I accepted and after sending the models to them they promptly checked them and paid the money into my bank account."
• "Hattons is simply a wonderful place to buy from and trade with. For years I’ve bought from them which has always been a good experience."