McDonald's Reviews Summary

Customer Service

Pros:

• "The young girl who served me was very friendly and polite and helpful."
• "Great service! Especially from the gentleman who was keeping the eating area clean and tidy."
• "The young man that associated me as I had my right wrist in plaster went above and beyond, extremely helpful."
• "Every time I have used this McDonald's, I have noticed how they work as a team. The staff are all incredibly polite."
• "Staff were really polite and fast with my food."
• "This particular McDonald's stands out for its friendliness towards individuals with disabilities."
• "I popped in whilst my car was having new tyres today and i was met by a lovely young lady called sarah and she was a consummate professional."

Cons:

• "One of the workers Gabriel has any reason to kick me, my friends and my lil cousin out of McDonalds refused to give us our food even when some of us had already paid for it."
• "Absolutely disgusting service."
• "Front serving staff too busy to chatting with another staff and ignored customer."
• "Absolutely appalling! Delivery was late! And order was wrong."
• "Rude staff managed by a rude manager (Nathan)."
• "Had to ask for assistance as staff were ego using their mobile phones or chatting amongst themselves."
• "The man taking it wasn't friendly at all and made us feel like we were disturbing him."

Food Quality

Pros:

• "Food is always good."
• "Well cooked food...hash browns not greasy."
• "Stopped of on way to pick grandsons up from school. Tea was lovely. Mixed Berry muffin lovely and moist. Nice afternoon treat."
• "The food is always fresh and the portions are Spot on."
• "24hrs which is always a plus late at night if your peakish or when it’s been a long day at work they’ve got you covered. Fresh food always."
• "Lovely hot food."
• "Clean and quick service."

Cons:

• "Our order was incorrect and cold food."
• "They got my order wrong twice!"
• "Food service is very slow and you need to check your food is all there as the drive thru in Garretts green never get the order right."
• "THE BEST maccies for cold burgers, cold over/undercooked fries."
• "Often when I've ordered chicken selects I get home to find they are stale."
• "Very poor food cold after waiting for it to be cooked."
• "Bacon tasted like it had been lying for a few hours(days) and too well done."

Order Accuracy

Pros:

• "One of the better drive throughs I have been too. Orders are correct most of the time, only had one problem which was resolved."
• "Plus check your order before you leave if it's wrong then tell them & they'll put it right."

Cons:

• "Every single time I place an order, there are missing items."
• "Gave us someone else’s order, then got our order wrong twice."
• "Ordered fries with three garlic mayo sauce and pay for them, they been missing."
• "Food left on the side for 55 minutes disgusting cold."
• "Will correct order when complaining but no good if at home!"
• "Both chip portions were burnt, rock hard, and cold."
• "got my whole order wrong, it was cold and i had a massive hair in my burger."

Cleanliness

Pros:

• "His name was Javid .. I think. He came over and made sure the table I sat at was nice and clean whilst I waited for my partner to collect the food."
• "Most cleanest MC Donald's I've been too."
• "Site has been clean on my visits including toilets."
• "First time at this McDonald's and found it was very clean tables were cleaned straight away as people finished."
• "It's clean and has an area for children to play games on WiFi."
• "Nice place. This McDonald's had recently a make over both inside and outside."

Cons:

• "Not clean children highchair they put back dirty with bits left on them put me off eating."
• "It's the worst MacDonalds I've ever experienced."
• "Also there is very little car parking spaces anymore as they are all taken up by the collection drivers."
• "But the tables were not clean, all the table had trays left on them."
• "The floor is dirty - disgusting and the staff is unorganized."
• "Pavement into the building all loose waiting for a trip accident to happen."
• "4 members of staff was standing around gossiping."