McDonald's Reviews Summary

Order Accuracy

Pros:

• "Placed a large order and everything was correct."
• "Our food order was okay....my young grandson enjoyed his chicken nuggets with tomato ketchup - which is his favourite of all time."

Cons:

• "Yet again at the Drive Thru, they have failed to tell the difference between BACON and a Sausage Patty."
• "They completely missed out an entire meal from the order."
• "Never get straws with my order, never get the salsa or basically any extra items that come as optional."
• "Every single order is wrong. I don't think the staff or management actually give two hoots."
• "Missing items from the order."
• "This place is abysmal never get orders correct. Ordered a delivery a few times and always missing items."
• "Just waited 20 mins for our order, so you would expect it to be hot.... it was not!!... it was lukewarm at best."

Customer Service

Pros:

• "Maria in the drivethrough is an asset to your company, I have had the pleasure of her taking my order twice on both occasions I could not believe how friendly she was over the speakers this isn't something I have experienced before unfortunately."
• "Came up from London for a course and popped in, the lady that helped me and her other co worker were really lovely and friendly."
• "The staff are all very polite and helpful."

Cons:

• "I waited for 40 mins and it never come so I went in to ask about the food and they never want to no so I ended up leaving without my food."
• "Staff miserable and uncooperative, had to go back as my order was incomplete."
• "Some good long term staff, but some very useless and rude new staff."
• "Staff with an attitude 'can't be asked', manners is a thing they most likely only heard about from movies."
• "The restaurant has some of the slowest and most consistently poor services."
• "The second worse McDonald's in my review portfolio."
• "The whole place was ‘dirty’. A member of management I guess was sitting in the employee only area on a laptop… If this was the management they should look at the condition of the restaurant."

Food Quality

Pros:

• "Well its McDonalds. You know what you are going to get. Excellent standard as usual."
• "Love this McDonald's, it was previously an old pub years back. I have taken some training there a while ago, and got to see the backroom and cellar. Quite historic."
• "I'm not really a burger person but I do love the strawberry milk shakes and ice-cream from McDonald's they are far more superior than any of the other well named brands I've tasted."

Cons:

• "Every single time I go to this place (which is quite often) the food is cold or horrible."
• "Good food but delivery is disgusting constantly missing items from order very disappointing."
• "Extremely Poor service three times in a row they messed up my order asked for No Meat in breakfast & I get a big chunk of swine in my bun."
• "Food was McDonald's. Burgers average."
• "The food was disgusting and tasted like cardboard and was cold."
• "Fries were cold and floppy and had no seasoning."
• "Food...oh my God...fries are not cooked properly, burgers look like they've been pulled from under a rolling pin!"

Facility Cleanliness

Pros:

• "The tables and chairs were spotless as was the floors."
• "I give it 2 stars because it was very clean and the place itself was quite pleasant."
• "It's just a genuinely friendly atmosphere and yes I know it's McDonald's but it's still nice to have."

Cons:

• "This has to be one of the worst Md`s we have visited it was dirty the service was slow."
• "It's one of the worst places to be."
• "Manager shouting at one member off staff constantly."
• "Floors are always dirty."
• "The lad mopping today looked as if he was on community service! Floor was dripping wet children around absolute no brains."
• "The worst McDonald's Iv ever been to. The orders always wrong, the food is cold and they don't seem to understand the meaning of fast food."
• "Absolutely disgusting, went through the drive through, got to the window where you get your food and the amount of flies that were inside was just foul."