KFC Birmingham - Kings Norton Business Park Reviews Summary

Customer Service

Pros:

• "Good food, quick, polite service always give me what I ask for no questions asked very reliable."
• "The staff for drive through were so friendly and smiley."
• "Good Service we used the screens in store to order.. within minutes of ordering our food was ready to collect."
• "Very friendly staff. Inside was clean and they were really good at getting food ready."
• "Lovely helpful staff with the changes made to the menue and helping us save money. Food was all hot and fresh and very quick service even though they were busy at the time."
• "I was greeted by one of the managers named Faheem who I regularly see and always politely asks about my day."
• "Helping Employee, lovely and attentive, had a lot of patience at 23.05pm, he was a young Asian lady he had curly hair and he had a mask on, his Customer Services, was brilliant, Sunday 8th October, the young man is a credit too, u Kfc."

Cons:

• "Staff attitude wasn't great."
• "The women was rude. She shouldn't be a manager."
• "When I called KFC King Norton, the representative hung up on me."
• "The cashier didn't even know how to apply the eat out help out discount."
• "Worst customer service i have ever experienced."
• "Very very rude staff and poor customer service. 2 times in a row of them packing my order with missing ordered items (Drive Thru)."
• "Absolutely dreadful place, staff miserable as sin and incredibly rude."

Food Quality

Pros:

• "Not a bad place for chicken and certainly not the best. Staff were reasonably friendly and it was very clean."
• "A lovely clean and inviting KFC. Had the 5.99 Tuesday special, what a bargain. 9 PIECES of tasty hot chicken, good sized pieces as well. Absolutely finger lickin delicious 😋"
• "The chicken was reasonable but the gravy was bland and unappealing."
• "Generally the food is well cooked, warm and quick."
• "Great chicken, well cooked and friendly staff."
• "The food was very nice too."
• "Its was hot, fresh and crispy."

Cons:

• "All KFC branches have been going down hill but this one is leading the way."
• "The 'cold drinks' were warmer than the food absolute waste the chips were soggy on top."
• "Worst KFC in the franchise. Food orders just cancelled after an hour wait."
• "Just had a flaming wrap and the chicken strip inside the wrap was rock solid absolute joke."
• "Second time in 6 months I've had food poisoning from this branch."
• "Just ordered food from this place and the chicken came undercooked, like it has been rushed through the oven."
• "Chicken also tasted of farts."

Cleanliness

Pros:

• "Nice and stylish inside."
• "Clean and spacious inside with self-order points and manned ordering."
• "It was clean."
• "Clean place with free parking."
• "A lovely clean and inviting KFC."
• "Fresh food everytime we go. Great service as the staff are so helpful, always smiling and always help if there are any issues."

Cons:

• "The table we had to sit on had not been cleaned."
• "The place is dirty. They refuse to give out the correct utensils."
• "Toilets leaking. Had to ask for toilet roll. And. Water all over floor."
• "The restaurant was unclean and some of the seats were damaged."
• "This was a poor experience. Not a single table was clean, there was mess everywhere you looked on the floor."
• "Was sat in the drive-thru queue and saw 3 different rats running through the car park."
• "Fabulous food but city centre kfc had loads of small flys."

Order Accuracy

Pros:

• "I asked for an 8 piece boneless bucket. This order was fine."
• "Ordered on Just Eat. Had bucket for one and chicken fillet burger bacon & cheese meal. Delivery quick, food could have been a touch hotter but was still edible."
• "The KFC here is convenient and provides an overall great service level with low waiting times and good quality of food overall."
• "When KFC get it right - yum."
• "A good location with plenty of parking, a collection window and a drive through."
• "Always give me what I ask for no questions asked very reliable."

Cons:

• "Come for the tuesday deal, told its not until next week even though the entire country and website say 26th (today)."
• "I asked for a big daddy box meal. I got a standard chicken burger meal."
• "Ordered a party bucket to find they only put leg and thigh l."
• "Two items I had paid for in the drive-thru were not in the bag when I got home."
• "I asked for zinger box meal. I only got one hot wing... Should have had 2."
• "I got home with a wrong order altogether."
• "I ordered 10pieces today with 4large sides on delivery but only got the 10pieces with only 1 large side."

Service Experience

Pros:

• "This KFC is OK. The drive-thru is super fast and the food is nice."
• "They seem to get deliveries out quickly too so customers are treated as fairly as if you were there."
• "We had a problematic meal, phoned up first about what issue we had with the meal got through to straight away to the management and they asked us to come back to the store to sort out the problem at hand."

Cons:

• "Combined with the gangs of young kids does not make for a relaxed experience."
• "Absolutely disgusted. Just walked in here and saw the staff throwing around a customers food, literally playing catch with people's food."
• "Very rude to customers! I ordered my food through just eat it arrived 4 hours late."
• "Absolutely disgusting discrimination against kids."
• "Very very rude staff and poor customer service. 2 times in a row of them packing my order with missing ordered items (Drive Thru)."
• "Absolutely dreadful place, staff miserable as sin and incredibly rude."
• "Don't order for delivery after waiting an hour for a 'driver' to be assigned."