Thunderbird Fried Chicken - Earls Court Reviews Summary

Menu Variety and Innovation

Pros:

• "The menu & modern ordering kiosks offered a lot of innovative flavors like Korean Yuzu wings, loaded tots and biscoff churros."
• "I had the Detroit wings and they tasted amazing."
• "The BBQ wings tasted very fulfilling, perfect balance flavor as well as their classic chipuffalo wings that had a twist of tanginess."
• "Amazing burgers and best fries I’ve had in a long time!"

Cons:

• "I wasn't super impressed by the sauces on the chicken."
• "The tots should come with a dip or ketchup, they had a great crunch but they’re dry."
• "The slaw was pretty bland, but maybe people like it on the dryer side."
• "Honey mustard sauce was thin, wish it was thicker."

Food Quality and Taste

Pros:

• "Everything we had was decent; the chicken was tender and well cooked."
• "The chicken burger was delicious, and the caramel wings were out of this world."
• "Food was great, fresh & well prepared."
• "One of the best fried chicken burgers in London, from the taste you can tell they do change the frying oil regularly."

Cons:

• "The churros were mostly delightful but there was excessive oils on them."
• "Ordered today, and the 3 out of 5 chicken strips were raw, pink and squishy, chewy and just not cooked through."
• "The most disappointing chicken strips I have ever had in my life."
• "Food tasted good, but portions were ridiculously small."

Service and Staff Friendliness

Pros:

• "Staff were incredibly helpful and friendly."
• "The staff are very friendly and Ahmed was very welcoming."
• "The service was also fast and the man that took my order was polite."
• "Enjoyed a delightful chicken burger and some scrumptious wings at this fine establishment. The team was excellent."

Cons:

• "Staff was rude and unprofessional upon entrance."
• "The service keeps putting the wrong sauces, not the ones we've ordered."
• "It took 20 mins to receive my food though it wasn't busy which was a long time to wait."
• "Disappointing experience. Ordered 5 portions of wings, including chippufalo. Asked to swap blue cheese for a different dip, but was rudely and flatly refused by woman behind counter."

Ambiance and Cleanliness

Pros:

• "The rustic American diner theme added to the warm and comforting atmosphere."
• "Stylish and a calm ambiance."
• "Clean restaurant and great decor."
• "The restaurant was impeccably clean, and Subash provided prompt service."

Cons:

• "Walked in the store, place smelt funky and horrid."
• "I went to the toilet and there was a sewage leak, which made the store smell bad."
• "Closing times don’t match the business hours, what’s the point? Seems like you guys close when you feel like it."
• "Really weird experience went in to get a burger. Stood at the register for a few minutes at the order here sign and nobody came."