Davis Tate Estate Agents Henley on Thames Reviews Summary

Customer Service

Pros:

• "Emma Durcan has been responsive, informative and professional from the moment we spoke on the phone."
• "Highly recommend this agency!"
• "Emma at Davis Tate provided such an easy and enjoyable service for our first-time renting."
• "I find the whole team at Davis Tate Henley professional, knowledgeable and a pleasure to deal with."
• "The service has been exemplary, thanks so much."
• "Really impressed with the whole team - communication is key during the stressful house buying & selling period and David Tate in Henley were brilliant at it."
• "Emma did an amazing job of keeping all parties up to date, and following up on enquiries and responses."

Cons:

• "Horrible company to deal with, sadly they do monopolise the lettings in the area so we had to deal with them."
• "Absolutely shocking Estate Agents. I rented a property through them and I constantly had people ringing the door looking for drugs."
• "All very nice at the start but extremely high fees and once they had them they are rude and very unhelpful."
• "The agent didn't make sure we got the message."
• "Have contacted davis tate (rentals)henley office numerous times regarding noise complaints and parking issues...get no call back from office customer service is shocking."
• "Their customer service is rubbish."
• "I guess whilst the landlord gets his monthly rent no one is bothered about as neighbours what we have to suffer."

Professionalism

Pros:

• "Her professional but personal approach has been immensely helpful and appreciated."
• "I find that email and telephone queries are always promptly dealt with and responded to."
• "How refreshing to find Agents that are professional, efficient and that really care."
• "Very professional and great service versus all her competitors."
• "She exudes professionalism and her knowledge of the rental market, the legal requirements and local tradesmen for maintenance is brilliant."
• "Their professionalism and understanding of client requirements is excellent, matched with an in-depth knowledge and understanding of the area."
• "Emma was friendly and professional throughout and made the whole process a lot less stressful than it could have been."

Cons:

• "There was no pro-activity and no advice given on what was required to sell the property."
• "Shame on you davis tate henley branch!!"
• "I sadly made the mistake of asking Davis Tate to sell and market my property."

Responsiveness

Pros:

• "Emma has been extremely helpful walking me through the process and has dealt really well with several unforeseen delays and interruptions."
• "She successfully found us Tennants and Any questions or problems I had were promptly dealt with."
• "Emma at Davis Tate Henley handled our property rental. She and her colleagues have been really helpful and prompt in dealing with all our queries for the property."
• "Jenny @Davis Tate has been fantastic - responsive, professional and diligent."
• "Very responsive, knowledgeable, helped us to negotiate a price and dates we were all happy with, and kept solicitors etc informed every step of the way."
• "Email communication has been quick and efficient too."
• "Im grateful and thankful for Emma Larkin today’s quick action and responds, to the properties gushing of water leaking, she manage to arrange a quick action to a plumber to come and fix the problem."

Cons:

• "When this was pointed out to the leadership team I was promised a call to see what could change only for the branch manager to call back one day late and typically with no apology."