Hyper Reality Reviews Summary

Price and Value

Pros:

• "The price of £35 per person was not justified."
• "Paid £35 each for all access package which includes a drink, 3 VR experiences and access to the games lounge."
• "Prices were fair and the place had a great vibe overall."
• "Games range from £10 to £5 per session."
• "The 4-man zombie game was the best!"
• "Highly recommend checking this place out if you've never played VR before! 8/10."
• "The staff were great and they made our experience even better!"

Cons:

• "I think for this experience I wouldn't pay more than £15."
• "Overpriced. 18/hr/person for actual 30 min of gameplay."
• "The place is far too small - like a house."
• "Unfortunately, when we were there most of them didn’t work properly but still a nice vibe to chill in."
• "For half the price, you can have a full hour of VR experience, well set up in other places in London."
• "Would give this place 0 stars if I could. Booked a month in advance just to be told that they’re fully booked out with a party on arrival."
• "The only thing, which I can understand why it might be the case, is that we felt it was a little bit expensive for what we got."

VR Gaming Experience

Pros:

• "The VR games are surprisingly realistic and extremely fun to play."
• "The VR was cutting edge - much better than VR I’ve done in the past."
• "The VR experiences were smooth and exciting."
• "As a birthday treat for one of my nephews, I took him, his older brother, and a few of their friends... It was my first time experiencing anything VR and I too really enjoyed myself."
• "The zombies were super realistic and we had so much fun!"
• "The VR itself was modern and more high tech than I was expecting, it was so good you actually forget you’re in VR!"

Cons:

• "The explanation for the zombie shooting game was very subpar."
• "The racing game is extremely nauseating. Worst VR game I've played hands down."
• "We tried playing the Wii but the console kept bugging out and there was no sound."
• "I was told my headset was faulty so not to move too quickly also that one of my controllers didn’t work properly."
• "We chose the racing and it was more of a child’s Mario kart game, rather than a proper racing game."

Staff and Customer Service

Pros:

• "The staff wasn’t friendly at all. They kept rushing and there was no exact assistance."
• "The staff provides more than amazing customer service."
• "Staff are brilliant, fun, and engaging."
• "Staff are very knowledgeable, passionate, and go out of their way to make it an experience."
• "The staff member Kristine was absolutely amazing, really helpful, and knowledgeable."

Cons:

• "The staff wasn’t friendly at all. They kept rushing and there was no exact assistance."
• "We played the three games back to back and then sent downstairs."
• "They couldn’t explain that to me and actually got aggressive/rude with me when I asked for an explanation."
• "The staff are nice and friendly, and there is too much of waiting around to do the activities."
• "Staff could seem a tad bit more friendly and sincere (I get it repeating the same thing again is tedious!) but fine for the most part."

Ambiance and Environment

Pros:

• "This place is fun! Staff is very friendly and the interior is Tokyo inspired, super quirky."
• "The retro arcade is very cool too."
• "Upon approach, you are greeted by an energizing red light that basks the sidewalk out front."
• "A room lined with headsets, equipment, and assorted weaponry peaks out from around a corner."
• "An upbeat, trance-inducing, music seemingly rolls down the front steps inviting one to seek out its source."

Cons:

• "The place is far too small - like a house."
• "Half the equipment is broken/not properly maintained."
• "There was a group of around 10 guys who were very rowdy and hung around for a very long time."
• "Photos look way exaggerated as to how the place is in the end."
• "Downstairs smells badly of mold."