Kathmandu Zone, Hounslow Reviews Summary

Service

Pros:

• "The staffs were so humble, polite and attentive."
• "Service was fast and friendly."
• "Service was quick. Girl there was very welcoming."
• "Staff were very professional and polite."
• "Service was delightful and very professional."
• "Staff are helpful and friendly."
• "The service is outstanding and Manisha is experienced and superb to guide you through choices if unsure what to order."

Cons:

• "There was a guy in the bar with white shirt he didn’t greet us he took the order and immediately went to other customer without telling us anything.. worst customer service!"
• "Awful experience, it took over 10 minutes to bring drinks."
• "One of the worst experience ever. The waiter was very rude and had an attitude."
• "service provided is worst experience we had in our lifetime"
• "Manager is very rude and arrogant."
• "rude hostesses, pushy service who leave you waiting"
• "Service was very poor. We ordered food and it came after an hour."

Food Quality

Pros:

• "Loved the hospitality of their staff the ambience and best was the food- Momos!"
• "Great dumplings available in a number of styles."
• "Great food at this place. I am fond of momo’s and was excited to find that they do them here."
• "Food was hot and fresh. Kathmandu Curry was well flavoured and the fried momos crispy and tasty."
• "Really really tasty food."
• "For all the haut-cuisine Nepalese restaurants in London, I don't think you'll find more authentic food anywhere."
• "The food is rich in taste, real variety of dishes, high quality, well priced and with excellent service."

Cons:

• "The mains chicken and fish, both made in the chef's style, both bland."
• "I received noddles cold"
• "The starter tasted terrible and really bland."
• "Worse Nepalese food ever had. Food was salty and not worth the price."
• "Average food, we waited nearly 40 minutes for first item, got our starters after mains... 'Freshly made' mo mo dumplings tasted exactly the same like the frozen ones you can buy next door in Quality Foods supermarket."
• "vegetables were burnt"
• "Food was old and was just heated up."

Value

Pros:

• "Great place and pocket friendly too will certainly visit again."
• "The food was INCREDIBLE and the service was spot on."
• "One of the BEST momos I have had in a long time."
• "The food tastes great and very reasonably priced."
• "The food is good and there are a wide variety of soups, Momos in various styles etc."
• "Delicious and authentic Nepalese food with some of the best momos I've ever had."
• "The currys were delicious and a good value menu."

Cons:

• "Service charge of 10% Just added without customers choice."
• "It's expensive (almost £13)."
• "They charge for plain naan 2£ can you believe it a naan bread you buy a whole pack for 1£, overpriced food."
• "But the price for the food was little bit on the higher side especially Momos."
• "I paid £17 for 2 gravies and all I got is a portioning for one meal for a 5 year old."
• "Avoid avoid avoid. They should have a board on the entrance no kids allowed."
• "It's definitely not worth it, they make you wait forever for your food, the hygiene is non-existent, no one in their kitchen is wearing a mask or any gloves."

Ambiance

Pros:

• "We would definitely recommend this place."
• "Well decorated location with plenty of tables."
• "Atmosphere is chill and cool and the staff are also really friendly."
• "The atmosphere inside is brilliant to relax and enjoy your own business."
• "The decor, ambiance of this place is unique to Hounslow and we immediately felt comfortable."
• "We loved the decor!"
• "The place was still full and atmosphere so warm and welcoming."

Cons:

• "the service is bad"
• "Would NOT recommend wasting your time here just to get looted and treated really badly."
• "This restaurant has a very poor customer service."
• "Very rude girl we been waiting for table and she gave table to their own people."
• "An atrocious experience ever, lady served us our starters, all four said our starters and she repeated back but did not bring one of them out."
• "The portions were tiny, service non-existent and the atmosphere forgettable."
• "We stumbled upon this beauty after watching the rugby. The service was spot on."