McDonald's Reviews Summary

Customer Service

Pros:

• "GAVIN ❤️.. has made my morning. The happiest person on the plant."
• "Went through the drive through. Quick, efficient, polite staff, perfect."
• "Great customer service here. Polite, clean staff."
• "Whoever the manager is give them a pay rise!!! Because there’s so many McDonald’s restaurants that need to run it how the Kford one is ran 😀 big up Kford maccis 👌🏻💪"
• "The staff are great and it's a McDonald's you know what you are getting."
• "I recently visited the McDonald's at Wall Heath and had a positive experience overall. The restaurant was clean and well-lit, and the staff were friendly and attentive to customers."
• "First time ordering online and had a problem when it came to collection. Gina was super helpful and went above and beyond to help us; excellent customer service, care and support! Give this person a raise!"

Cons:

• "Staff are disgusting rude and dirty."
• "Poor customer service can’t listen to simple instructions, got food order wrong, staff seem to ignore customers in the window on purpose this is not the first time it’s happened."
• "Rude gossiping staff unable to take a simple order."
• "Vile mongy staff that can't even put a meal together."
• "Every single time I order something whether it be by Uber Eats, or I drive thru, or I visit the branch myself something is always missing or incorrect on the order."
• "The staff are polite but they really struggle with getting orders right."
• "The staff here are truly the worst I have ever seen."

Food Quality

Pros:

• "Good quality food, however it's a little annoying that on the menu it clearly states they do nine curry chicken nuggets as a meal and they said they couldn't and the chicken big tasty that was also advertised they didn't do. despite that pretty good."
• "The coffee was good and so was the double egg muffin with the hash brown."
• "Food is delicious and good customer service my only problem is that there are way too many teenagers messing around nearly everytime i go."
• "By far the best McDonald’s in the Midlands!!! Never once has the milkshake machine been 'broken'."
• "Food always fine and staff friendly."
• "Foods always bang on and hot."
• "Most importantly the food was nice and the order was correct 👌"

Cons:

• "Food- Cold."
• "When food came they missed a burger. Good job I checked them before I left."
• "Long wait for food, tables not clean."
• "Terrible just waited 15 minutes for 20 chicken nuggets and to rub salt into the wounds the top nuggets in the box where all just about warm but the bottom where cold and I mean cold."
• "McDonalds sets a pretty low bar anyway but this one somehow manages to continually under deliver."
• "Got home and found most of the meal missing."
• "The Big Mac was disgusting, lukewarm and so dry, I almost choked!"

Delivery & Drive-Thru Service

Pros:

• "Guess it's quicker to uber eats nowadays."
• "Only good thing about this was the uber driver was quick."
• "I'm currently hooked on the 99p mayo chicken. It's cheap, tasty and filling."
• "This place can be hit and miss, if it's busy you might get the wrong order and likely face a long wait but if it's quiet or 'normal' you'll get good food, quickly and service with a smile!"
• "Best time to go on is anything from 1am - 5.30am as the food is cooked fresh handed to you quickly night staff are much more efficient and friendly."
• "Always a great experience, don't think I've ever had an issue, I go quite often when I'm on nights and the night shift are far better than the day shift, always help, smiling and keeping up with their work."
• "The young lady that served me was very pleasant and helpful and the food was ready fairly quickly."

Cons:

• "Food was a little slow probably because the drive through was packed."
• "At least 10 delivery drivers all crowded around the collection and order point, talking loudly and just getting in the way of other customers."
• "They seem more bothered about getting the delivery driver's orders out than the customers who wait in the queue."
• "Every single time I have ordered (Via uber eats) They NEVER get the order correct."
• "Should be fast food, took 20 minutes for my order, it even disappeared off the go to collection list."
• "Went through drive through OMG it's called Fast Food... but they just can't sort out a smooth drive through."
• "Queue didnt go down on drive through for 10 mins not one person served."

Cleanliness & Maintenance

Pros:

• "It's clean, tidy and overall a good experience."
• "Tables are cleaned regularly and quickly and the floor is swept often."
• "This ones always clean."
• "I recently visited the McDonald's at Wall Heath and had a positive experience overall. The restaurant was clean and well-lit."
• "Had lunch in here today and would just like to say that the lady called Sandra who was cleaning in there today was absolutely brilliant - she never stopped - cleaned everything from tables and seats to the fire extinguisher!"

Cons:

• "Broken and missing gaming tablets, disabled spaces being used by delivery drivers, seats ripped and torn."
• "This place is absolutely filthy, at 11pm yesterday there were delivery driver sprawled on the tables, their vehicles were in the disabled bays and this offered little comfort to the few seated diners."
• "The place also looked like a bomb had hit it with food and crap strewn across the floor."
• "Horrible place totally wrecked by delivery drivers who have no respect for anyone they park all over place even on the zebra crossing!"
• "Just seen the cleaner, wipe the urinals over wearing a pair of gloves and a cloth he then came out of the toilet and changed the cloth (good) but did not change his gloves."