Address: 14/15 M1, Newport Pagnell, MK16 8DS, United Kingdom
Phone: +441908217722
Rating: 3.8
based on 268 reviews.
Service and Staff
Pros:
"The customer service was good and the place was nice and clean."
"Service very good very friendly helpfull staff too."
"Also the guy serving in Burger King was really nice and friendly."
"The nice lady on the till was friendly and polite."
"Service was given with enthusiasm and a smile."
"People can make or break your experience of a place, and Dominic who works for Burger King certainly made our experience."
"Got to say the early hours staff are great."
Cons:
"The clerk at the fueling station overcharge a previous customer which extended my visit by 40 mins."
"I was very disappointed with the Burger King staff, they were very careless and not bothered about orders."
"She wasn't concerned and was agitated plus quite disrespectful claiming she was too busy."
"The male member of staff was very rude and the showers are cold."
"Starbucks lady took the correct order but the other lady was too busy talking and made an error. No apology just corrected it."
"Worst service ever from the petrol station cashier at 5.10pm on Monday 8th August."
"Avoid avoid avoid the KFC here. Staff at KFC appalling hygiene practices."
Cleanliness
Pros:
"Toilet facilities were clean and well maintained, lots of parking available."
"Very clean and nicely decorated throughout. Loads of fast food outlets and a Harry Ramsdens plus Marks and Spencers and Waitrose."
"Toilets were clean."
"Service station was relatively clean, with hand sanitisers in various locations."
"Bathroom facilities were very clean and presentable."
"The toilets where very clean and the seating area was nice and quiet."
"5* love this place extremely clean toilets excellent facilities."
Cons:
"The toilets are very dirty and unsanitary."
"Toilets currently outside and we're blocked."
"Toilets disgusting, the toilet bowls have never seen bleach."
"Very dirty motorway services. Rubbish in car park, rubbish on floors in cafeteria’s, tables full of the previous customer’s trays."
"The seating area wasn't the cleanest and to have food flies hovering over tables and food in -2 degree weather was not the best either."
"Every single cubical is dirty with blocked toilets, the disabled toilet is locked so can not use."
"Looked into 6 toilets before having to get on with it as they were all dirty."
Amenities and Accessibility
Pros:
"Nice service station with all necessary amenities including a Ramada Hotel."
"Has all the amenities you need, for a stop off, plenty of food options, but pricey as all are, clean toilets, disabled toilets, everywhere easily accessible, with plenty of parking bays."
"By front door on the right side of the carpark, there are around 10 charging points for EV."
"It has everything you need. Clean toilet facilities. Food, warmth, a stop in your journey."
"Accessible entrances."
"Plenty of toilet cubicles and urinals. Variety of shops inside where you can find something to eat and drink."
"A good selection of coffee venues."
Cons:
"Prices are quite high but that is standard with all motorway services."
"Main gripe was that the kerb heights were awkward to negotiate for wheelchair users, as I was today."
"Not one of the better motorway services. Looking very tired and old."
"We didn't find any places for children to play which is a big disadvantage."
"Not many tesla charge points and no safe way of walking from them to the main building."
"The car park needs better pedestrian access so you're not worried you'll get run over walking to and from your car to the services."
"The entrance has two narrow sharp right turns, then the car park layout is too tight."
Food and Drink
Pros:
"Stopped here on my way to and from Sheffield and it just made our lives much easier."
"Prices were lower than London."
"Really like this pull in off the motorway loads of space inside clean and really good choice of foid in cafe or burger bar toilets are clean and easy to find."
"Stopped off here for a quick bite. I love a KFC no que, quick service and the food really nice."
"We ate KFC which was lovely and fresh and easy to order via one of their self service card payment stations."
"The burger King we had was fresh and tasty and customer service was ok."
"Had KFC, very nicely cooked, fresh and hot."
Cons:
"Cheapest hot drink was Starbucks which is daylight robbery when Greggs is closed."
"Fuel is disgustingly expensive - I do wish they would not exploit motorists in this way."
"Harry Ramsden fish and chips. Chips are tasteless and so undercooked as to be inedible."
"Rubbish service at Burger King, no AC on one of the hottest days of the year."
"No food because KFC either shut early (Northbound) or they ran out of food (southbound)."
"Went to the burger king ordered a plant-based whopper got back in the car. It was just a bun and salad."
"Stopped for lunch and chose KFC. Wished we hadn't bothered....food was only lukewarm."