Moto Frankley M5 Southbound Reviews Summary

Staff and Service

Pros:

• "The staff in the fuel station are friendly and helpful."
• "The team were cleaning the few messy tables and cleaning and organising their bar area. They were friendly and chatty."
• "Best services ever lol! I drive a lot and on one journey Southwards we met the most helpful and obliging staff."
• "Very good receptionist going out of his way to help out when needed."
• "All staff were very polite and helpful. All in all a very nice visit."
• "The staff were tirelessly working away being very polite with everyone."
• "The staff are always welcoming and friendly, up for a bit of a chat even though they've worked through the night."

Cons:

• "Worst service station ever, as a night trucker, staff are bone idle lazy, rude and arrogant."
• "Had a burger king, big mistake! Waited for an eternity whilst staff prioritised delivery orders rather than care for the customers in front of them."
• "Called in burger king. Very under staffed."
• "Waited 15 minutes but alas no staff were anywhere to be seen."
• "The staff (although seemed understaffed) were polite."
• "Staff were talking to themselves so much to I got wrong order."
• "Those of us waiting for our BK orders were left for ages as the staff prioritised Deliveroo orders."

Cleanliness and Facilities

Pros:

• "The service had clean toilets and good options for snack and meal."
• "The toilets and baby changing were nice and clean."
• "Toilets were a good size and clean."
• "The Ladies WC were clean, well stocked, not smelly at all and the floors were dry too."
• "It also has one of the nicest bathroom and toilet facilities, with everything actually working and clean."
• "Clean toilets and the rest of the facilities are also well maintained."
• "The petrol station is clean, with a toilet and the staff were friendly."

Cons:

• "Looks like a detention center for the criminally insane... Run down dirty looking place rushed in for a pee and wiped my feet on the way out.... In desperate need for knocking down and rebuilding...."
• "The toilets were absolutely disgusting toilet tissue, dirty floors, sanitary bins with broken lids and no soap!!!"
• "Toilets are upstairs next to a derelict restaurant and absolutely disgusting."
• "The cleanliness of the dining area had totally been left to the imagination, with chips and old wrappers scattered across the floors."
• "Foul smelling toilets, only one sink working, driers and other vending machines out of order too."
• "Absolutely hideous! Filthy both inside and out, the toilets both male and female are disgusting and will probably create the next global pandemic superbug."
• "Disgusting toilets months of build up of dirty and grime clearly the management aren’t on top of this."

Accessibility and Convenience

Pros:

• "This has to be one of the easiest motorway services to pull into on the whole of the M5."
• "Stopped for a coffee and a break during a very prolonged drive. It's really well located with fantastic views across the surrounding countryside from the panoramic windows in the costa coffee."
• "This was my first visit at these services I was delighted that the disabled parking was by the entrance."
• "Great little stop to grab a drink and a bite to eat."
• "There are food outlets within one minutes walk."
• "Ample parking and quick to get in and out."
• "Really easy pull off and on services, everything is nice a compact, loads of parking and good disabled access."

Cons:

• "Access to parking is very narrow too, big cars having to wait for car in front or next to move to get out."
• "Very small carpark on northbound side. Stopped here many times but avoid it whenever possible."
• "Above all the loos are upstairs with no lift."
• "The loos are up three flights of stairs."
• "There's an awful smell around the whole petrol forecourt as if a septic tank nearby has overflowed."
• "Access is awful, and then you have to climb stairs to feel nauseous will the smell."
• "Parking spaces were so small you can hardly get out of your car."