Moto Toddington M1 Southbound Reviews Summary

Facilities and Cleanliness

Pros:

• "Location, Location, Location: Stuck on the motorway? Moto Toddington is your haven. Easy access, ample parking."
• "Restroom Renaissance: Clean toilets and baby-changing facilities are a motorway-traveller's dream."
• "The wife says they have the cleanest public toilets she has ever seen."
• "Toilets are extremely impressive! Cover to flush lids; elbow operated handle; foot operated door! Superb design!!!"
• "I've used this service station many times... Recently they've revamped the washrooms and they're far better than they used to be."
• "Toilets cleanliness is important to me. I found the toilets to be adequately clean."
• "Very clean toilets, I visited at 3 AM everything was spotless."
• "I always use this services on the way home from Stoke. I can get a Greg's slice and a coffee for less than a fiver and the staff are friendly. Toilets are clean within the services all that I need."

Cons:

• "I needed a comfort break and the first cubicle I stumbled across looked like a bomb had actually gone off."
• "The Showers are terrible the smell is disgusting...reckon sewage not draining properly."
• "Absolutely the worst service stop! Hygiene very poor! Bins overloaded, tables and chairs dirty."
• "It was one of the worst motorway stops I've ever encountered! At 6am, the toilets were absolutely disgusting!"
• "The shower is disgusting. Costa staff was unfriendly and the cleaner was unfriendly and downright annoying."
• "Terrible - half of it shut, breakfast finishes early, cash only in some outlets, hot drinks machine closed in greggs and apparently so is the oven because the food was cold - not warm, cold."
• "Just terrible. Bad road surfaces, bad and dangerous road layout and signs. Unhealthy food menus and overpriced fuel and food."
• "Dirty, smelly services. As a truck driver, the HGV parking is poor and literally smells of urine!"

Customer Service

Pros:

• "A fantastic team, and very good levels of customer service."
• "Staff member at BP station was really nice and gave me a code to open the multiple faith room."
• "Helpful service station. Has everything you need for a service station."
• "I stopped at the Moto services M1 to go to the M&S shop... the young man seemed not to be happy instead of trying to be pleasant."
• "Needed a stop as we were having a long journey. Stops of at the moto and headed to kfc I was really impressed with a young lady called sierra really jolly and provided great service."
• "Had a nice experience with a beautiful woman at southbound forecourt. Friendly, very welcoming with a beautiful smile…"
• "Stopped for food with my friends when we were going down to London and went to the Costa. The lovely ladies on shift swapped my sandwich out when I found it had a food I can't eat due to texture."
• "The staff in the petrol station on nights are always friendly and helpful and polite."

Cons:

• "Try and avoid if at all possible, Costa barista didn't even know how to make a latte."
• "WH Smith tilt man should be taught some manners though he looks matured. He seems to be not aware of how to deal with the customers."
• "I planned my journey so that I could pray at the multifaith prayer facility but unfortunately it was closed so very disappointed."
• "What bad staffing the petrol station has got. Would not allow my son to use disabled toilet they had just put cones out but had not started."
• "I actually owe the south bound services and there wonderful team so much. My husband was taken ill driving home with a van and trailer. He pulled over and i lost contact. Managed to get hold of the wonderful customer care team there and they raced outside to try and find him."
• "Can't even get a coffee from petrol station in the night, told me to go to main services. I Had truck with mobiles phones Computers in rear, told man in their, I am not allowed to leave truck unattended."
• "Absolutely dire customer services. (I'm leaving this review here as Toddington is Moto's HQ). After speaking with staff at Moto Donnington, they simply didn't care about my queries..then I tried to contact the HQ for customer services."
• "Unable to buy anything, all food and drink places closed due to change over of shifts."