Roadchef Northampton M1 Northbound Reviews Summary

Service and Staff

Pros:

• "Quick stop. Nice staff."
• "All staff seemed pleasant, polite and professional when dealing with customers."
• "The staff were very friendly and so helpful."
• "We always get a friendly welcome and they even remember our order from one week to the next."
• "The friendly staff set new standards for service."
• "5 stars for friendly staff, tidy area seating available."
• "The staff were very friendly and exceedingly helpful."

Cons:

• "I am disgraced by the service in here! The fire alarm has been persistently blaring."
• "I order and wait ages even though there are lots of staff and barely any orders."
• "I waited 10 minutes for a coffee that the lady obviously completely forgot about."
• "Had to wait over 20 minutes for food at Mc Donald, unfortunately there wasn't enough staff."
• "Mcdonalds was really slow and it was quiet."
• "Extorsionate pricing, very poor hygene and cleanliness, staff with poor english skills."
• "Absolutely disgusting how these places are aloud to trade is beyond me. Extorsionate pricing, very poor hygene and cleanliness, staff with poor english skills."

Food and Drink

Pros:

• "Crispy Batter on the Cod fish. Cod Fish had large flakes, absolutely scrumptious."
• "The food at Leon, was filling and flavoursome."
• "We had full English breakfasts which were delicious, warm and reasonably priced too."
• "Also the food and drink here was very good and at a reasonable price."
• "MacD wrap and chips for lunch for just over £3, pretty good value."
• "Service was quick and food was very good."
• "A spectacular gourmet experience."

Cons:

• "Worrest experience in McCrispy burger meal. It looks like you have prepared a long time and served people."
• "Like all services this place is a total rip off."
• "The worst food I have ever had is in the McDonald's."
• "The Fresh Food Cafe Food was extremely disappointing."
• "Though the Leon was awful. Most of it ended up in the bin."
• "It really isn’t difficult to slap some cheese inside a burger and actually fill up a McFlurry."
• "Cadbury’s personalized chocolates bars selling at ripoff prices of GBP 4:99 each! Not even very large, just an average sized bar."

Cleanliness and Maintenance

Pros:

• "The toilets are clean, the coffee shop and food services are excellent."
• "Facilities here are clean. There are restaurants here for a quick bite, takeaway or just to relax a little bit on your journey. Toilet facilities here are clean."
• "Toilets are clean, tidy and fresh smelling."
• "Very clean services and not too busy."
• "Toilet block really clean and tidy which makes a change from a lot of service areas."
• "The toilets were very clean and well maintained."
• "Lovely service station, clean toilets and a nice selection of places to eat."

Cons:

• "Grim. Toilets stank of wee."
• "Everything was sticky and covered with crumbs. The toilets reeked."
• "Had a coffee here and went to the restroom. Absolutely disgusting lack of cleaners with at least half of the toilet cubicles out of service."
• "The toilets were very clean but several were out-of-order or missing door locks."
• "Stopped to have a shower the shopping area looks great but toilets needs some work on them. Strong smell of sewage especially in the shower."
• "Bathrooms were not the cleanest but again not too bad."
• "The only criticism I have is the showers, it looks as if they've not been cleaned for a while."

Accessibility and Convenience

Pros:

• "Convenient stop off when driving Nottingham to Aylesbury."
• "Awesome service station, easy to get off and back on the motorway."
• "It's a service station so nothing special. Ample seating, decent range of food and good wifi!"
• "Wheelchair accessibility is pretty average - entrance and toilets are accessible although seating may be an issue with small tables."
• "car park easy access for cars, which many services confuse matters even for pro service drivers."
• "Convenient position on M1 for Silverstone/M40 routes."
• "Good spacious car park."

Cons:

• "Poor signage to disabled facilities which are at the back of the complex and quite a distance from the entrance."
• "One of my least favourite service stations. Car park is ancient, and not signposted well."
• "It's a motorway service area. On the day we visited half the food outlets were closed."
• "Fine if you are in a car. Totally avoid with a caravan, you are discriminated against with nowhere to park."
• "However, disabled toilets should be updated. And not combined with baby changing facilities."
• "Only stop here if you have to. They need to invest in upgraded toilets."
• "As truck driver all you want is to have decent shower but the Northampton northbound are tiny dingy no extraction so almost impossible to get dry."