Trust Electric Heating Reviews Summary

Staff Professionalism

Pros:

• "Very helpful and friendly staff."
• "Corey and Robbie were tidy, efficient and very professional."
• "Kostas and Corey were polite, quick, tidy and helpful."
• "Both men were so cheerful and happy to answer any and all questions we had."
• "The service support was fast, efficient and courteous at all times."
• "A prompt and pleasant assessment was completed and a very friendly team advising progress of my order."
• "Kostas and Corey who installed my heaters yesterday were excellent fitters."
• "Both installation guys kostas and his mate who I didn’t get his name were spot on from start to finish."

Cons:

• "The customer service offered by Trust Heating has been nothing short of superb; we have absolutely no complaints."
• "Very easy to deal with, nothing was a problem for them, very helpful admin team at the office."
• "What a fantastic company - from start to finish they were professional, kind and courteous."
• "Had a very rare experience with Trust - good quality old fashioned customer service."
• "The installation team did a great job. They arrived on time and got to it."
• "The whole process from arranging the deal to the office backup and support, and the installation have been excellent."
• "They explained exactly how everything worked and fully cleared up after themselves removing the old heaters & all the packaging."
• "I just wanted to say how very impresed my wife and I was with them."

Installation and Product Efficiency

Pros:

• "A fantastic opportunity to see professionals at work."
• "They also gave us a great demonstration of the new radiators."
• "They sent someone round within 2 days to talk me through the set up, service the radiators."
• "Our experience with Trust Electric Heating has been great from first contact to installation."
• "The system is working perfectly, the house is comfortable and easy to change any settings."
• "I replaced a couple of old electric wall heaters(Dimplex) in a flat I renovated for my 83 year old mother."
• "Our two installation engineers Kostas and Corey called the afternoon before to see if they could bring in the heaters."
• "Very pleased with our new radiators. Already feeling the difference."

Cons:

• "It has been a pleasure to work with Trust Heating Ltd. Initially Rob, the salesman who visited my home to tell me about the product."
• "The installation of a complete heating system has been satisfactory."
• "I have had the heating long enough now to make judgement."
• "I installed my TRUST radiators without issue but had a few problems with the SALUS controls."
• "The heaters look good on the walls. They fit very neatly in place."
• "A great company to do business with, from initial consultation, revision of quotes, communication and efficient installation."
• "Have reviewed on Trustpilot. Sleek design, simple operating, cost efficient, clean heating."
• "We purchased 8 radiators from Trust and the order and installation process went well."

Communication and Customer Service

Pros:

• "I have to admit there have been some inconsistencies in communication with Trust Electric."
• "The only slight niggle is their automated email system that sends out erroneous messages and misses others."
• "A prompt and pleasant assessment was completed and a very friendly team advising progress of my order with prompt communication."
• "The customer service offered by Trust Heating has been nothing short of superb; we have absolutely no complaints."
• "We wanted a wi-fi installation - they set everything up on the app and made sure we understood how everything works."
• "I have never used electric radiators before and contacted Trust to see if they could talk me through it."
• "I do believe this inconsistencies in communication with a client need to be addressed by the Company."
• "We had a great experience with Trust Heating when they installed our new radiators last year."

Cons:

• "The customer service offered by Trust Heating has been nothing short of superb; we have absolutely no complaints."
• "The installation went really well, Bryce and Cory were on time, excellent, polite and professional."
• "Very easy to deal with, nothing was a problem for them, very helpful admin team at the office."
• "I know this is what we expect but not every company can deliver. Trust can."
• "They sent out electrician to have a look. But they will take your money once they have this they don't care."
• "Would highly recommend Trust Heating if anyone is thinking of getting new Electric radiators installed."
• "We had Trust fit new heaters to our home last November as we had old storage radiators wasting money."
• "Very efficient installation. The men installing the heating were all polite, friendly and knowledgeable."