Address: Arch, 56 S Lambeth Rd, London SW8 1SS, United Kingdom
Phone: +442070910898
Rating: 3.9
based on 213 reviews.
Food Quality
Pros:
"Food was good when it came out."
"Food came out quickly and was well cooked."
"The chicken was good and the salad was fresh as you would expect from Nandos."
"Their desert- salted caramel brownie is still a treat!"
"The chicken was excellently cooked, very juicy and succulent."
"Good quality chicken meat, perfectly cooked."
"Chicken thighs were juicy and flavoursome."
Cons:
"Sweet potato fries were raw inside."
"Been there twice, and both times they made my chicken spicy, even though I asked for mild."
"Food awful, chewy piece of butterfly clearly over cooked. Not edible."
"Chicken wasn’t grilled enough and looked half boiled with the skin being tough and flabby."
"Got dry chicken, didn't return as had to get back to work and already waited 25 minutes."
"The chicken was overcooked and the skin was burnt, making it inedible because of the bitter flavour."
"Food was typical of nando's - tasty but there are much better chicken restaurants all over London."
Service
Pros:
"The staff here are warm, welcoming and very friendly."
"Fantastic customer service. The manager Pat and the two servers were lovely."
"Great branch of Nando's, friendly staff and wide open space with lots of tables and seating outdoors if the sun is out."
"The staff (2 mixed race gentlemen) were ever so polite and attentive to us and everyone one else."
"Amazing as always, love the food. Really amazing customer service, Paula in particular was really helpful and didn't rush me when I was panicking over signing in to the Nando's App to collect some points."
"A group of us ate here before the Pride Party at the RVT. The manager was really friendly and really polite when telling us that they were needing to close, he wished us a good night and a happy Pride."
"The staff are really nice."
Cons:
"Customers are treated HORRIBLY here."
"the service was appalling i have never had such bad service at any nandos at all alan at the front was horrible he treated us like nothing when we asked for things we ordered with our mains that didnt even arrive and wouldnt have if i didnt ask about them."
"Extremely disappointing with the lax attitude of staff, seriously not good enough Nando's!!!"
"AWFUL! Staff move slower than a snail and don’t even seem Bothered … the staff are unwelcoming and seem To have no clue what is going on …"
"Absolutely atrocious staff. Apparently if your food is served late and you complain, expect the apparent manager to tell you that you're not allowed to make such complaints."
"Several staff members need replacing with competent workers."
"Shoddy customer service and terrible food. The staff were more focused on having a laugh together than helping customers."
Ambiance and Decor
Pros:
"We loved the decor."
"This one is built under the arches at Vauxhall. The fact that vauxhall is also second home for the Portuguese peri per it's done well in creating a unique staggered ceiling which looks a bit like a recording studio in shades of brown."
"The setting is fun because you are in the old railway arches and the ceiling is domed above you."
"A pretty nice Nandos, under a railway arch."
"Also the place is great, definitely a unique dining place (i think it used to be an underground tunnel)."
"This Nandos gives the impression of an internal tunnel or subway. It is a modern and cozy restaurant."
"The decor ia really nice quirky because it fits under the railway bridge."
Cons:
"Restaurant was very cold, with the main doors being opened constantly there’s nothing to stop the freezing wind from blowing in to the restaurant."
"We could feel cold air throughout our lunch, either from the AC or the front door but it wasn't a very cosy and comfortable experience."
"It's nice room as it is under the arches of Vauxhall station, but the place is a bit small."
"An interesting shape for a restaurant and this can be annoying for moving around and would be more difficult for a wheel-chair user."
"Front of the restaurant was thick with smoke from the kitchen."
"Very disappointed by the room which is cold in the winter (no heating?) and the staff who is just having a laugh between themselves and make customers wait with no cutlery available for 10 min."
"Today i went to Nando's just before it opened and i was shocked. Every single table was dirty either crumbs sauce or something else."
Management and Staff Efficiency
Pros:
"Their new way to serve the consumer is quite great, table service should have been implemented a while ago."
"Staff polite and efficient."
"Manager Flavio is really good and very hands on, on the floor his making sure that our orders on time."
"Service are outstanding team so great and helpful."
"Great place, Ask for Carlos Morales, amazing young waiter made our experience in the restaurant unforgettable His attention and skills at dealing with customers are impressive, I'm sure his treatment made the chicken taste better, recommended."
Cons:
"Same as other reviews, management need to sort it out."
"Gave this place numerous chances as it’s close to where I live. Super slow service whether pick up or delivery."
"For the past few weeks, everytime i turn up an hour and a half before they close, they refuse to let me in, even just for takeaway."
"It’s a joke, I spent with them almost £50 one family meal to find that only half of the order arrives."
"Extremely unfriendly and unhelpful store manager who refused to replace chips with mash in kids menu."
"The worst Nando’s in London. I try to support it as I live locally but the staff are incredibly unfriendly disorganised."