The Booking Office - JD Wetherspoon Reviews Summary

Staff and Service

Pros:

• "Great pub in an extremely convenient location with very good staff."
• "We were comfortably seated by the lovely staff, on socially distanced seats and the service was really quick."
• "The staff are pretty efficient when you consider just how busy it gets so no complaints there."
• "Staff are friendly and served with smile."
• "Staff were friendly and extremely helpful but very busy."
• "The staff were friendly despite being amazingly busy and pressed for service, and the chips we had were lovely."
• "Staff are fantastic tho, very swift to serve you or get food to your table."

Cons:

• "This place is okay. Staff can be very unwelcoming."
• "The staff behaved in a bizarre way. Won’t be back."
• "He very sarcastically said 'you're welcome'."
• "Staff not very friendly either."
• "Long wait and rude staff."
• "The staff was super polite and helpful."
• "Staff there were rude and not helpful."

Food and Drinks

Pros:

• "Food and Drinks as always: You get (very much here) for what you pay."
• "Has fantastic menus for those with food allergies or dietary preferences."
• "Food hot and service fast and efficient."
• "The food is nearly always excellent."
• "The food is budget friendly and delicious."
• "The mixed grill was good, plenty of food and the haggis was delicious."
• "The burger and chips were delicious with Irn-Bru."

Cons:

• "Previously visited twice this week, unfortunately plates & meals were cold when received at our table."
• "The food has been sat there for ages, it just wasn't a pleasant experience."
• "I tried the American Burger, which eventually felt like a kid's meal from some sleazy hamburger chain from the 80s."
• "I had a sirloin steak that was tasteless, badly cooked and full of gristle."
• "They got our order completely wrong and we were presented with a vegetarian breakfast which clearly had bacon on it."
• "The lamb shank which had a really gamey smell and although it didn't taste as bad as it smelt, it didn't taste good either."
• "Then the food absolutely awful, I had a standard chicken tikka masala, it was awful and running with water."

Cleanliness and Sanitation

Pros:

• "The Booking Office is a clean, ambient, warm and welcoming, comfortable place to while away an hour or two in Edinburgh."
• "Had breakfast there at 8am after getting off the overnight sleeper train from London. Clean and tidy, food was good and reasonably priced for central Edinburgh."
• "Place was clean and friendly."
• "Visiting Edinburgh and really like this Weather spoons. Its very clean compared to other brand locations."
• "The toilets are clean and big."
• "Restaurant is clean and ambience looks beautiful place."
• "Very reasonable prices and you get a lot."

Cons:

• "Should consider health and safety. The cleaning is not good."
• "Very poor sanitisation, had to ask staff on 2 occasions to clean the table."
• "Always dirty with empty glasses and plates sitting on tables long after the people have left."
• "Dirty tables everywhere. Had to clear the table ourselves."
• "young man at the bar couldn't handle cash, wouldn't check the table number and table was dirty."
• "The toilets are very clean, but the ventilation is bad which had led to the toilets smelling worse than a sewer."
• "And the female toilets: ew! Toilet paper over the floor. No toilet seat. Smell of smoke inside."

Location and Ambiance

Pros:

• "In the very centre of Edinburgh, it is in between the New and the Old Town, right by the central Waverley station."
• "Nice venue outside Waverly Station."
• "Chill, fun environment, great for families and friends."
• "Lovely centralized Wetherspoons right in the heart of Edinburgh and very close to Edinburgh rail station."
• "This is a great location for people watching and culture absorption, we saw an age range of 18-70ish."
• "Well located on the Waverley bridge, the booking office has both a large indoor and outdoor beer garden."
• "Very central and situated right beside Waverly train station. Minutes from Princes Street."

Cons:

• "Nice decor but rather warm with little airflow around the venue."
• "It is always busy and finding a seat can be difficult."
• "This particular branch gets very full, very weirdly, so if you're after somewhere with a seat, I would look elsewhere."
• "Can get very busy!"
• "The Booking office is right next to Waverley Railway station so the one thing about it is its nearly always packed so finding a seat is likely to be your main problem."
• "Due to the crowd, I was unable to try their cuisine."
• "This place is crammed like in a sardine can."

Value for Money

Pros:

• "For both alcohol and food I felt price is inexpensive then a lot of places in city centre of Edinburgh."
• "Drinks including for four of us came to £23 you just can't beat."
• "Wetherspoons is a must for the hungry traveller. Cheap food, but good food."
• "Being next to the station it is a premium price pub based on its location."
• "Everything was tasty and super cheap!!"
• "Spent £20 on breakfast for a family of 4 so for Edinburgh prices that was cheap."
• "The cost is always fair."

Cons:

• "There is a deal that includes some alcoholic beverage, but not all types of beer, specifically the Edinburgh beers - so I had to pay the full price for a pint."
• "Bread and one slice of deli meat for almost 10GBP! Do not eat here!"
• "The ham was ONE slice!!!! Are you kidding me?"
• "Edinburgh prices seem higher than usual, which is repeated elsewhere."
• "The prices were very reasonable, with special meal and beverage deals."
• "As it's a Whetherspoons chain, prices are good and you get a good deal with a meal and drink."
• "This place is by far the cheapest and nicest around the city centre."