Devran Kitchen Reviews Summary

Service

Pros:

• "Staff was really nice and professional!"
• "The waiting staff were very friendly too contributing to the positive atmosphere."
• "Service was great so was atmosphere would recommend to everyone."
• "The staff are so attentive, Rukiye and her colleagues kept checking in on us."
• "The service was great."
• "Service from staff very good."
• "Service was great, food was well done."

Cons:

• "Firstly the service was very poor and shoddy! We book for a table for 10+ people and they put us in the back, which is fare enough but the waiters totally forgot about us."
• "Very rude and they seemed angry when serving my family and I."
• "Service is awful."
• "Poor customer service, only cares about Turkish people not other customers."
• "Service was extremely slow and people didn't seem to be helpful at all."
• "The staff kept forgetting our order, took extremely long for them to bring us sauces, cutlery and even water."
• "We waited 45 mins for our drinks."

Food Quality

Pros:

• "All food was delicious and yummy."
• "The bread and salad is so delicious on its own most times I end up taking my main meal home in bag!"
• "I loved the Devran Platter, that allows you to taste the main meats of the house."
• "Everything from starters to desserts were excellent."
• "The food was well presented and very tasty."
• "The food tasted absolutely delicious."
• "Food was delicious, with big portions and well presented."

Cons:

• "The meat was tough and flavourless, the manti was overdone and flavourless too."
• "When I got my plate, the meat was raw!!!!"
• "Expensive and not tasty for the portion given."
• "The lamb chops and ribs were bland no taste what so ever."
• "Food was very cold and chicken was dry."
• "The food tastes cheap and bland."
• "Chicken shish was red inside when cut."

Atmosphere

Pros:

• "Nice families from all backgrounds with young kids, couples, groups of young friends."
• "Good atmosphere, loads of people around eating and talking."
• "This place has become one of my favourite restaurants."
• "The ambiance is wonderful. Gentle music in the background, calm lighting, comfortable seats and beautiful paintings of Istanbul."
• "Atmosphere always lively, cheerful."
• "The environment was very calm."
• "The restaurant had a warm and inviting atmosphere that made me feel instantly at home."

Cons:

• "Guy at the door told us there was a 5 min wait... Soon it looked that if u spoke Turkish you got a table straight away."
• "The look is a little outdated comparing to its neighbours."
• "We sat in the back area, and had our own private space."
• "It was pretty empty but we didn't mind."
• "Place less elegant."
• "Only downside is there is only one toilet for men and one for women so after waiting for 10minutes for the toilet, the food was already on the table when I got back to the table having not actually been to the toilet!"
• "Doesn't look amazing."

Value

Pros:

• "The prices are excellent for the amount of food we get."
• "Prices were also good."
• "Fantastic value for money."
• "It offers tremendous value for money."
• "The delicious food there is really worth the price."
• "Amazing fresh food, great prices."
• "It's well priced."

Cons:

• "It has gone a little expensive (family platter from 75 pounds to 90 pounds)."
• "Expensive and not tasty for the portion given."
• "The prices are a little high, they put the service 9 pounds and this is unacceptable."
• "An eat-in wrap costs £5 more than a take-out wrap, plus service."
• "Nice food, fare customer service, but the price is absolutely rip off."
• "The only reason why it hasn't got 5 stars is I've realised some items on the menu have climbed up £10 in price."
• "Only putting 4* cause i ask only a portion of hommous, they charge £6 which is way more."

Staff

Pros:

• "Rukiye has been a very exceptional waitress."
• "The staff are so attentive, Rukiye and her colleagues kept checking in on us."
• "The staff were exceptional, displaying both professionalism and a warmth."
• "Rukiye, the manager, was so sweet and attentive."
• "I was very pleased by the service the staff were really helpful and nice especially Gul."
• "The waiters are always super attentive and accommodating."
• "Highly recommended and the customer service by Jay and his awesome team is beyond compare!"

Cons:

• "Very rude and they seemed angry when serving my family and I."
• "Poor customer service, only cares about Turkish people not other customers."
• "Service was extremely slow and people didn't seem to be helpful at all."
• "The waiters stand around..most do not understand english and have to be asked many times before anything is actually done."
• "Once we have given our order we had the so called manager come up to us telling us that we had to order more food because we are not spending enough money."
• "The stuff quite rude."
• "He was rude and his attitude was absolutely disgusting."