Bedford Car Sales Ltd Reviews Summary

Customer Service

Pros:

• "Their customer service and commitment to customer satisfaction is a high priority here."
• "Oliver and his team swiftly rectified the issue and collected and delivered the car back to me."
• "You can tell these guys pride themselves on the standard of the vehicles from preparation to valeting."
• "Oliver could not be more helpful with photos, videos, answering questions."
• "Oliver was great, easy to talk to, told me what I needed to know but was never pushy."
• "Oliver and the team have been really helpful throughout the purchase process and have continued to offer great service."
• "Oliver and Josh are both superb. If Oliver offers to take you out for a drive be sure to say yes ;)"
• "I felt I was in good hands from start to finish, with the many questions I asked all answered very promptly."

Cons:

• "I got it back 5 whole weeks later and the warranty wanted to cover less than half and I had no invoice for the repairs done."
• "When I was interested in the car, Oliver immediately sent a video over whatsapp."
• "Went to purchase a BMW 2 series, then spoke to a agent and was advised it had FULL BMW service history."
• "The car I purchased had a large oil leak. Sent it back to them in good faith, as the warranty they offered didn’t cover anything."
• "Had electrical problems and EGR problems after a couple of days of owning the car so they agreed to take a look at the problem."
• "Purchased car around a year ago, was told had 2 keys but only got delivered with 1, I was out and my girlfriend accepted the car."
• "Great staff members all round, made the experience stress free and even stayed open a little later to enable me to dive my car away!"
• "Still waiting on a refund on a zafira that I bought from here because the strees is doing my head in."

Delivery Service

Pros:

• "First time buying a car online and was an easy transaction along with the delivery process."
• "The delivery service was prompt and was very professional."
• "On the day of delivery Andy kept me fully up-to-date on his journey and the car arrived exactly as described."
• "The car is in an absolute excellent condition. They went above and beyond for me, as I live quite far away from them they arranged the delivery for free."
• "The pleasure was mine! The car is amazing and left the showroom immaculately."
• "I love it and would recommend the team there to friends and family. Thanks Oliver and team!"
• "Oliver was very forthcoming with any touch ups required before sale and kindly repainted the hub caps for me."
• "The car arrived in a covered trailer, meaning it was in the same immaculate condition it was when it left the showroom."

Cons:

• "When it arrived the delivery driver seemed really pushy and was rushing me to sign the vehicle acceptance documents without test driving."
• "I was out and my girlfriend accepted the car. Was promised a spare would be made, after chasing them up for nearly a year I have given up."
• "We agreed a sale based on the oil leak being fixed. Several calls later the owner again reassured us it’ll be fixed."
• "Had electrical problems and EGR problems after a couple of days of owning the car so they agreed to take a look at the problem."
• "I eventually managed a deal with him to pay for the part even tho he was still trying it on with that one too."
• "The way I was treated by josh and Jim after was disgusting, they wouldn’t let the car go untill it was paid in full."
• "Bought a 2004 old diesel Hyandai car from Bedford Used Car Sales Itd during the lockdown in May."
• "I never bought a second car before and haven't driven for many years, so I was really new to all this."