Address: Riverfield Dr, Goldington Rd, Bedford MK41 0SF, United Kingdom
Phone: +441234432972
Rating: 3.9
based on 118 reviews.
Customer Service
Pros:
"The service here was excellent, and particular thanks go to Emily on the service team as she was super efficient and kept me regularly updated on progress."
"Great service as always at Marshalls."
"The whole experience right from the first telephone call through to collection of the vehicle was fantastic."
"Can't rate this dealership highly enough - their enthusiasm and willingness to help was tremendous."
"Whilst in the branch I witnessed the staff going above and beyond to assist and resolve the problem."
"Great service, great staff, quick, efficient."
"The hand over of our new car was a really enjoyable experience it did not feel rushed like elsewhere in the past."
Cons:
"Rude and unhelpful sales staff member."
"Poor customer service from sales person."
"For the past 3 days I have been trying to book my car in to be looked at because the gears seem to be slipping - Cumulatively I have now spent in excess of an hour on hold waiting for the service department."
"The wheels were brown, they must use cheap finishing products and the brake dust had turned the wheels brown."
"A commitment was made to replace a missing part during the sale which was not kept at the time of collection."
"They never phone you back and nobody is ever available as they seem to be in never ending meetings."
"Getting hold of anyone has been increasingly hard work, calls not returned meaning I’ve had to chase and then chase again on the phone and through emails."
Sales Experience
Pros:
"I never once felt pressured to buy & I left a very happy customer."
"Great buying experience. Such great and friendly staff. Would highly recommend Daniel Stuart as if he really help me find the perfect car plus he is a nice guy."
"Me and my wife brought a Land Rover evoque. First class service at Bedford, Emma was tremendous done everything she said she would."
"We were not pressured in any way Emma took the time to listen to our needs in helping us decide the right specifications."
"I could not thank Emma enough for everything she has done in helping me purchase a car."
"Jason Good the Sales representative was very professional, courteous & a pleasure to do business with."
"Emma Moden was fantastic from the start."
Cons:
"Sales side were great when we bought the car but after sales is shocking."
"I cannot wait to get rid of the car and would never buy another."
"Shocking bad/rude service and a disappointment to the Land Rover brand."
"The sales assistant was efficient and polite. Marshall’s policies are nowhere near the standard of other franchises."
"Love the cars but they have the worst possible customer service that any car dealer can offer."
"They wouldn't give me my money back and then they lied to the motor ombudsman about it all!"
"Tried to buy a new Defender from Marshalls and it was a disaster."
After-Sales Support
Pros:
"A follow up call after we had taken the car to see how it was going was a nice touch."
"The presentation was very detailed in every aspect."
"The receptionist must be awarded as receptionist of the decade."
"The staff here are friendly and on other occasions when needing paperwork for my car, it’s been sent instantly."
"Always so helpful at Marshall’s."
"All queries were answered promptly, kept up to date, and phone calls returned."
"Always fabulous after-sales experience from John Ford (manager) and today by Olivia who couldn't have been more helpful."
Cons:
"Work carried out just over 12 months ago and the same part needs replacing again."
"The parts department did order the wrong accompanying accessories, twice."
"Customer Service was rubbish after the sale!"
"Sadly this is another case of a company happy to take your money when selling a new car but very unhelpful when asking for advice."
"Customer service has been very good... however as the car got older and started to develop faults... it just seems like they fix one thing and something else goes wrong."
"Very poor service. I called 8 times so far to ask for a quote to join a service plan for my Land Rover. They never called me back."