Specialist Cars LTD Reviews Summary

Customer Service

Pros:

• "The staff are very friendly, trustworthy and the prices they were selling for was better than any competitors I had come across for the quality of the cars."
• "Exceptional customer service from all members of staff who I dealt with."
• "Honestly, the most incredible service I've ever experienced with any car dealer."
• "The customer service was second to none from the first phone call to the last."
• "Great customer service, really busy car sales but manage all aspects of purchase with ease."
• "Absolutely amazing customer service from start to finish."
• "The staff were very welcoming and professional."

Cons:

• "Unfortunately a piece of their alloy guys equipment broke and the alloy refurb couldn’t go ahead."
• "There was some damage that I wish I knew about beforehand but it wasn't a deal breaker."
• "An inconvenience, frustrating waste of time and shady repairs."
• "I arrived to pick up a car and a not insignificant oversight had been made."
• "Terrible experience and will think twice approaching traders for vehicles moving forward."
• "The part replaced did not look new let alone even touched and couldn't provide any invoice to say said repairs were done."
• "Unfortunatley I wasn't able to complete a purchase with SM Cars as they informed me of a fault."

Vehicle Condition

Pros:

• "Brought a classic jaguar xj8 from them and it was exactly how they described it to be."
• "The car is beautiful and drives so well. Got a service and fresh MOT done before receiving making it so much less hassle trying to sort that myself."
• "The car was exactly as described and was perfect."
• "The car was super clean and also gave us a super smooth ride home."
• "Car arrived fully valeted and looking like new. And with some fuel in the tank."
• "Honestly, the car I received was as good as new."
• "The Car was exactly as described if not better."

Cons:

• "Bought an E class coupe and had some problems after just a few days of it running out of the 6-month warranty."
• "The DPF replacement should have been funded by SM cars, but was part funded by the company, but the problem remained."
• "Although they were happy to complete the repair I needed a new vehicle urgently."
• "Unfortunately the car I purchased developed a fault."
• "In the end, the problem was not been fixed and the decision was made by me to have the car looked at by Audi."
• "Had some body work and alloy problems that needed rectifying."
• "There was a subsequent problem with the wiper blades but again they said go ahead and replace and send us the invoice."

Staff Interaction

Pros:

• "Unlike a few other dealers, these guys were so courteous, ready to give as many test drivers as you wanted, and answer all your questions patiently."
• "Luca and Tan were very helpful and supportive."
• "Stefan and Tan were amazing, nothing was too much trouble."
• "Stefan answered all my questions via text and e-mail and sent me a walk around video of the car which many main dealers would not do."
• "Stefan and his team take all the hassle and anxiety away from what can sometimes be a stressful experience of buying a second-hand vehicle."
• "Very friendly from the start, very honest and helpful."
• "Stefan was so professional and helpful throughout the whole process."

Cons:

• "On collection day, there was one issue that was very important to us that they tried to rectify but was told on the day of collection the challenge they had to do this."
• "Even when I had an issue and I called him about it, it was resolved swiftly."
• "They pulled out all the stops to rectify the issue straight away and went above and beyond with a compensating goodwill gesture."
• "Alas, it did not cure it but they were helpful and diligent throughout."
• "When I got home there was a few little problems but I got straight back to Stefan and they’ve been sorted out straight away nothing has been a problem."
• "Addressed snagging issues without hesitation & must give mention to Stefan who went above & beyond."
• "Spoke to the guys and they were very happy to help and made a nice contribution to the repair."