The Swan Reviews Summary

Service

Pros:

• "The service prompt, courteous, but unobtrusive."
• "Very nice and helpful staff."
• "Friendly staff and great hospitality service."
• "The service was kind and fast."
• "Really friendly and attentive staff. Would highly recommend."
• "Friendly and professional staff making sure we're all good."
• "Staff were very friendly, happy to look after our every need."

Cons:

• "Put us in the smoking area when only 10% of their tables were occupied."
• "Service was almost non existent."
• "The service was non-existent."
• "Service was terrible, after being seated we waited 40 minutes for our drinks."
• "The service was slow."
• "Staff weren't friendly either and didnt seem to have a clue or care."
• "Service goid, though we had to chivvy them up to find out where our second round of drinks had gone."

Food Quality

Pros:

• "The food was spectacular."
• "Fairly good fish and chips, in a nice riverside location."
• "This place has the best fish and chips I ever had."
• "The food was excellent."
• "We enjoyed the appetizers and entrees."
• "The food is delicious and never disappoints."
• "Tasty food and good portions."

Cons:

• "The truffle macaroni cheese was just normal plain, insipid, and tasteless macaroni cheese without any hint of truffle and served in a small tin tray."
• "The food itself was quite disappointing. Some frozen and some microwaved components."
• "The food was bad, and in one case not cooked properly."
• "Pork chop wasn't cooked correctly, vegetables uninspiring."
• "We were served cold veg and shoot potatoes."
• "The rack of lamb was very small indeed and inconsistent, with each piece ranging from well done to rare."
• "The food can swing from amazing to poor depending on the kitchen staff."

Atmosphere & Location

Pros:

• "Cosy old pub decorated with very good taste."
• "Lovely pub. Lovely terrace outside, by the river."
• "This is a quaint restaurant right on the water. Beautiful views."
• "There was a lovely welcoming atmosphere, delicious food with generous portions and polite friendly staff."
• "Great outdoor area on the river."
• "The most beautiful location for a pub and such a lovely building."
• "It is an old pub in a lovely location with views of the river; free moorings outside."

Cons:

• "That lacking something was the atmosphere."
• "Heating was off but there was a fire. However it was cold if not sitting near fire."
• "Greeted by two plant pots outside the front entrance full of old cigarette buts."
• "NO HEATING NO CONFORT WAS HORRIBLE THEY SAVE MONEY ON CUSTOMERS SHOULDERS!!!!"
• "The toilets were made for hobbits not people over 6 foot tall."
• "The place could do with a bit of repair as there was rotting wood around the building, which brought down the general ambience of the place."
• "The acoustic in the restaurant made it loud for anyone to hear each other and no one at the table was over 35."

Value for Money

Pros:

• "The amount of food and drink we got for the price was well worth it."
• "Always a great venue. Great dining experience or just go for a drink and watch the world go with the view of the river Thames."
• "The divine Crab burger is a standout, and for dessert, their Eton mess or the gigantic sticky toffee pudding is a perfect way to conclude your dining experience."
• "Good value for money."
• "Amazing food, reasonably priced with a service that is on the same level."
• "It's not a cheap place, but the quality and quantity of the food make it good value for money."
• "Took the 50% off deal which worked well in our favour."

Cons:

• "The food is overpriced."
• "Food slightly over priced."
• "Felt it was overpriced."
• "Super overpriced."
• "Very expensive for a roast beef meal that had rather red fatty chewy meat."
• "Service charge automatically added and hefty."
• "The £15 Beef burger as was extremely overpriced and the same standard as a good wetherspoons burger."