Cheshire Oaks Reviews Summary

Service

Pros:

• "Special mention to the two waitresses who went above and beyond with their service after a mix up in communications with our order and made our evening much better with how they treated us and the free drinks they gave whilst we waited."
• "Waitress was very apologetic."
• "Brilliant meal, great food and service."
• "The staff were friendly and very helpful."
• "The staff made me feel so welcome - every time I ate or drank there."
• "The staff were very accommodating, and managed get us a table for 8 of use."
• "Great Service friendly staff."

Cons:

• "All in all a disappointing experience where service really let the place down."
• "The first waitress was not helpful at all."
• "None of the staff could crack a smile."
• "Terrible customer service especially the manager who was not understanding at all when I complained."
• "Staff not very hospitable/friendly my food was practically thrown at the table no check backs either."
• "Staff were no where to be seen at first as they were all gathered in the kitchen."
• "The staff were miserable and looked like they didn't wanted to be there."

Food Quality

Pros:

• "Food is lovely too, we didn't wait long at all, maybe 20 mins, food was hot and all cooked perfectly."
• "We had the Katsu Banquet and it was delicious."
• "A most enjoyable visit and I recommend the southern fried chicken skewers."
• "The food was delicious and tasty."
• "The food was beautifully cooked and hot."
• "Good portions of good food."
• "The food was fantastic and really good value for money."

Cons:

• "The food we had was below standard, even considering this is a cheap and cheerful brand."
• "We had a rump steak each one medium one rare, they were grisly and tough."
• "The chicken wasn't very pleasant soggy underneath and a rubbery texture."
• "Chicken tasted like it was re heated it was over cooked and slimy."
• "The food when it came (Sunday lunch) was cold and after been sent back for a time in the microwave it was dry and quite honestly awful."
• "Burger was greasy and my mum's lasagne was disgusting."
• "The other dishes felt like they had been reheated - they were drier than Gandhi's flip flop."

Cleanliness

Pros:

• "So we arrived and found a clean table for two."
• "The place is dog friendly and very welcoming so we could relax and enjoy the evening."
• "Quickly seated on a very busy Friday night after deciding to visit whilst in the area. Staff were incredibly welcoming and friendly and gave our table a wipe down before we sat down."

Cons:

• "Chairs are really uncomfortable and restaurant full of screaming kids and arguing couples."
• "There were plates and cutlery left on tables that had not been cleaned and the toilets were very unclean with no locks on the doors and broken toilet seats."
• "Dirty tables not been wiped or stacked up plates and loads of glasses on the table."
• "The toilets were totally disgusting."
• "For a start personally this places doesn’t even deserve one star! The food was absolutely awful!"
• "The restaurant was a bit grotty and ran down."
• "The floors were filthy, as were the toilets."

Value

Pros:

• "Can't fault this place for value. Great choice for very little cash."
• "All 4 of us had a different meal and each person said their meal was excellent and great value for money."
• "This meant our meal for 4 including drinks and puddings for the kids totalled just over £17 !!"
• "Breakfast was delicious. Plenty on the plate for a good price!"
• "The food was great and exactly what you expect for the price range."
• "The food was cheap and the portions were big and the kids were happy."
• "Nice cheap place to eat if visiting Cheshire oaks outlet retail park."

Cons:

• "Awful place, stay away like the plague."
• "Definitely the worst place I have ever eaten."
• "An absolute dump, avoid this awful place at all costs."
• "Absolutely terrible place."
• "Would not recommend this place since its been took over by new management."
• "Definitely won't be recommending and won't be coming back in a hurry."
• "A complete waste of money and time !"

Atmosphere

Pros:

• "The place is really big with a lot of atmosphere."
• "Food was absolutely delicious and atmosphere was spot on."
• "Lovely quiet atmosphere, calming."
• "Amazing experience at the Cheshire Oaks. Great atmosphere and welcoming staff!"
• "A lovely atmosphere. Went with family and 2 children. Food was basic pub grub done well."
• "Still delivering high quality dishes, even during busy periods."
• "Nice atmosphere and clean."

Cons:

• "Chairs are really uncomfortable and restaurant full of screaming kids and arguing couples."
• "Dirty tables not been wiped or stacked up plates and loads of glasses on the table."
• "The manager has the wrong approach with kids!"
• "The floors were filthy, as were the toilets."
• "The floor was like the bottom of a skip."
• "Walking through the door we wasn’t greeted, sat down on a dirty sticky table."
• "The place seems a bit run down, it used to be my favourite place to go for a meal with good food at good prices."