Old Hall Farm Reviews Summary

Staff Service

Pros:

• "The staff were lovely."
• "Staff are lovely and very attentive. Nothing is too much trouble."
• "All staff members were friendly, polite and definitely welcoming, you all worked so hard and any request was met with 'Not a problem'."
• "Very helpful, as I sat outside alone with a small dog, but I was looked after very well by Staff."
• "A spotlessly clean establishment with superb and friendly staff."
• "Staff were friendly and helpful."
• "The staff were very friendly and helpful."

Cons:

• "Very uninviting with rude uninterested staff!"
• "The server ginger hair glasses and tattoos was rude& snatched them back."
• "The service is terrible, the tables are dirty, I had to call for someone to wipe it."
• "Staff generally nice but waitress that brought food needs more customer service training."
• "The managers can’t manage and don’t know how to handle awkward situations or rectify problems they encounter."
• "Our waitress was useless and very rude."
• "Miserable staff, I had to return a drink as it tasted off, turns out it was the glass as they handed me a bottle and empty glass and it stank terribly of stale beer."

Food Quality

Pros:

• "One of the best carveries ever had."
• "The food was delicious, and the service was superb."
• "Food arrived in good time, and the carvery was very taste."
• "Great food, fast service and lovely value with good portions."
• "The cuisine, surprisingly reasonably priced, surpassed our expectations in flavor and presentation."
• "Food was spot on and fast service."
• "The food was fresh, tasty and all very hot."

Cons:

• "Steak & Ale pie not oven baked but microwaved."
• "We both had burger which were a little dry and overcooked."
• "Main meals came out the same time as starters, kids chicken dippers were burnt."
• "Food, chicken from the chicken New York was dry and overcooked."
• "7 of us went on Sunday and 5 chose the Carvery. Whilst the meat was delicious and plentiful, the rest of the food wasn't very good. Luke warm, stodgy potatoes and stuffing looked and tasted like glue."
• "It came with smash artificial potato, sweet corn (which I’ve have never ever had on a carvery to this day!!!)"
• "Very disappointed we had the carvery in particular the beef, the young man serving sliced the very overcooked joint only to discover an abscess in the meat!!"

Ambiance & Cleanliness

Pros:

• "Lovely seating area outside will definitely visit again."
• "Outside area is lovely...play area for the children and nice seating areas."
• "The atmosphere is warm and inviting and Old Hall Farm is always our first choice."
• "The table was set beautifully and the room was nice and warm."
• "Atmosphere great nice and busy but not hectic."
• "Place was clean, quite quiet, food and drinks came very fast.. lunch time scampi was lovely and perfect size portion."
• "The restaurant was well kept, clean and tidy."

Cons:

• "Don't assume cos it says it's dog friendly that it is."
• "The main entrance and path to it are not the best for the visually impaired cane users, can be a trip hazard at night time."
• "The indoor play area is severely lacking in decent options so when it rained there were kids about the place bored."
• "Dirty glasses that are worn, they need changing or at least cleaning."
• "Outside dirty and tired."
• "The children's playground is in need of some maintenance also!"
• "Lots of items not available on menu."