Comfort Estates Reviews Summary

Communication

Pros:

• "Comfort Lettings are great at communicating and quick to respond to any queries."
• "The entire team were excellent in the way they handled the lettings process for us."
• "He helped us with our maintenance issues promptly, always communicates and has made us feel comfortable and in safe hands in our new property!"
• "Everything was dealt with very professionally, from our very first viewing, all the way to the checking out process."
• "Sophie Evans is just amazing. She has been our agent since the landlord moved the agency with Comfort and she is always very responsive."
• "Their communication is prompt and always helpful, the online maintenance request system is extremely easy to use."
• "In particular, communication skills have been a key strength of our property manager, Darius, where we get quick responses and issues sorted out without any hassle."

Cons:

• "It was also a nightmare getting our deposit back."
• "We have had endless problems from randomly turning up without knowing to saying they’ll come round then never turning up."
• "Initially when they need a positive review they'll be responsive in any mundane questions, especially in the beginning, once some time has passed they stopped giving notice when they'll come around for viewings."
• "I get that the tenant can cancel a viewing, however it’s unprofessional how little effort was made to inform me of the cancellation."
• "It’s unprofessional how little effort was made to inform me of the cancellation."
• "We were told that they could do a Saturday viewing today and that Tom would meet us at the property. Waited and no-one showed up and no-one bothered to ring to say they were not turning up."
• "Poor service, came for a viewing, no emails no texts. Estate agent never came so called up."

Maintenance and Responsiveness

Pros:

• "Have always had someone around within 1/2 days when a problem is communicated to them and always resolved really quickly."
• "The best place I have rented in Nottingham. The landlord is very attentive and comes round the same day to fix any issues we have."
• "Not only have all payments and contracts been easy and quick but their communication whenever there is a problem is superb and they’re very quick to resolve any issues."
• "Very professional, good communication and fixed everything that was required within a day or so."
• "All maintenance issues were addressed and resolved."
• "Any maintenance issues we had were quickly resolved without any qualms."
• "Darius Small who is the man dealing with our property has been a great help to us whenever something in the house has needed work."

Cons:

• "None of the maintenance jobs were carried out and we had a broken shower for 2 months."
• "Broken bedroom window took a month to be repaired, even after reporting it several times and this was in the middle of winter."
• "The landlord and the agency made the house completely inhabitable for an extended period of time."
• "However house problems can take a little long to organise and to repair and bad wifi connection."
• "Windows only single glazed so bedrooms become very damp and caused a small amount of mold nearby."

Professionalism and Service Quality

Pros:

• "Your service and support has been fantastic and you have made life of a landlord painless."
• "We felt confident that our properties were in capable hands at every step and are impressed by their attention to detail and transparent approach."
• "We have always had excellent service from Comfort Lettings, right from the first phone. We get regular updates and I love seeing the pictures of the house so that I know it's being looked after well."
• "They are very quick to answer any questions or requests that we have had, and they have always found us good quality tenants and have let out our properties very quickly when advertised."
• "Their professionalism, attention to detail and quick response times were outstanding."
• "Very professional team who understand the requirements of both Landlord and Tenant."
• "The team took the time to understand my needs as a landlord and provided up to date market intelligence for the area which resulted in minimizing the void period and optimizing the rent."

Cons:

• "They offered zero concession until parents had to get involved, had zero empathy, did not care about the welfare of these students."
• "We felt my son was being charged for things (redecoration etc) that hadn't been done when he moved in, but seemed to be a charge deducted regardless."
• "Very disappointed with the overall service of Comfort letting over the past year."
• "Yet comfort Lettings took approximately 1 week form viewing to getting the keys."