Oak Student Letts Reviews Summary

Customer Service

Pros:

• "The small things helped eg, communication and helpful staff which takes the stress away from leaving my boy in a city I am not overally happy with."
• "We would collectively like to thank Alex for his continued help in regard to our property."
• "I'm impressed with the quick turn around and polite reply."
• "They are very responsive over email and whenever we have had an issue we have asked for it to be fixed and they've got it sorted relatively quickly."
• "When I moved out, I received my deposit back in full."
• "When I wanted a viewing they were very prompt and accommodating."
• "I've had dealings with numerous letting agencies in Nottingham and I can say that Oak have easily been the most professional and responsive."

Cons:

• "Our lead tenant made numerous emails near the end of our tenancy that were blanked."
• "Oak Student Letts will try and steal as much of your deposit as possible for no reason."
• "Absolutely awful letting agency."
• "The rudest group of people I’ve ever met."
• "Employees were usually rude."
• "The staff working there are extremely rude and inexperienced with one member of staff just putting the phone down on me mid way through a conversation."
• "The staff are extremely condescending on the phone and have been from day one."

Maintenance and Repairs

Pros:

• "Whenever something was broken it was fixed within a couple of days and they always responded to our e-mails."
• "House was renewed and all the appliances worked properly."
• "They have been around for a long while and apparently have placed over 15000 people into homes."
• "They always (with one exception) notified us much earlier about any visitors from the agency."
• "Everything was spotless when I moved in and problems were resolved instantly."
• "Asked for furniture to be replaced as the one that came with the property was clearly past its sell by date... new sofa delivered and old one taken away."
• "Some of the newest members of staff have been helpful and the maintenance team are amazing."

Cons:

• "We were left with hobs not working properly for over 3 weeks."
• "The property has had problems since we moved in and has black mould all in the rooms that’s growing but nothing has been done about it."
• "Over the course of four months, I asked three times for Oaks Letts to fix it and two times they failed."
• "Reporting a problem takes weeks to solve and fix to have someone round since they clearly couldn't care less."
• "Poor communication all year, WiFi not working, appliances breaking and nothing being done about it."
• "The problem with the boiler was overlooked and never properly and efficiently dealt with."
• "Unfortunately, due to their negligence I have been living with a gas leak for the past 3 months."

Financial Issues

Pros:

• "Luckily the tribunal is fair (thank you) and we managed to get back £580 losing £20 for the freezer and a bit for cleaning."
• "Nearly 6 months after moving out, we have received almost the entirety of our £1000 deposit back after filing a dispute with TDS."
• "After two months of hard work on my part I got most of it back."
• "Would highly recommend to anyone looking to let in Nottingham with a huge selection of properties and polite and friendly service."
• "They always (with one exception) notified us much earlier about any visitors from the agency."
• "My 5* review is a reflection of Wendy and Clair's excellent service."
• "We have let our house through Oak for a number of years now and have always received very good customer service."