Nicholas Humphreys Reviews Summary

Customer Service

Pros:

• "She was very welcoming at the house viewing and has made the whole process run very smoothly!"
• "Excellent and quick responses to queries and questions."
• "Jonathon and his staff are extremely effective at letting me know when there’s any problems with the houses and they find tenants quickly."
• "Straightforward and easy experience of arranging video tours and signing on for our student house for next year."
• "I would 100% recommend Nicholas Humphreys."
• "Madeleine made the experience of letting our property so simple from start to finish."
• "The team effortlessly stepped in and took control."

Cons:

• "Absolutely terrible service. Called them and wrote a formal complaint about what I think is a health and safe hazard, in return the person on the phone simply put it off."
• "It's unbelievable how incompetent these people are."
• "Awful experience with these and it’s only been 2 months, property had evidently not had cleaners in prior to our moving in as the place was filthy and full of mould."
• "The whole company is ridiculous. We’ve had nothing but hassle from start to finish of our student tenancy, with staff being incredibly unhelpful."
• "Wanted to put 0 star however not possible. Awful experience with this estate agent."
• "Unhelpful and the staff seem very unprofessional, they once lost images they had of my ID and had to go in again to get it scanned."
• "Other reviews are definitely right when they say that NH only communicate with you when they want something; if you have any problems, you're in for days or weeks of calling and emailing them with no response."

Property Management

Pros:

• "Their efficient and reliable group of sub-contractors and tradesmen have always dealt quickly with jobs ranging from changing light bulbs to fitting a new boiler."
• "Everything went smoothly and we got it sorted in the end."
• "We reported that our washing machine was broken and they had a new one delivered and fitted the next day."
• "Nicholas Humphreys is great at dealing with any queries or problems quickly and efficiently."
• "Any issues have been sorted on the same day, and they are very easily contactable."
• "Kirsty always sorts everything out for us and any repairs are promptly dealt with by the Landlord."
• "Our property manager Kirsty appears to make it her priority to see to it that we are well looked after and the issues are promptly addressed."

Cons:

• "Blaming the previous tenants for water ingress from a broken gutter, could have been dealt with earlier if picked up on an inspection."
• "When contractors do come around, it is with little warning and is usually the result of emails, calls and visits in person to prompt any action."
• "Like Diagon alley, David Pike’s lines of contact miraculously and promptly opened to inform us we had to pay over £500 for a deep clean alone amongst various other unjustified costs."
• "But tried to steal all of our deposit at the end of our lease."
• "Due to the guttering being full and inefficient extractor fans (kitchen and bathroom) the property was damp and mouldy."
• "Upon returning the keys, which we signed for, I received a phone call over a week later asking us to leave the property and return the keys."
• "We now have been ignored about getting our deposits back after numerous emails and have had no contact from them."

Staff Performance

Pros:

• "I could not recommend Nicolas Humphries more. I recently found myself in the middle of a messy divorce and needing to sell 2 houses. Kevin could not have been more supportive and helpful through the whole process."
• "However, David Pike was outstanding, he helped us get everything sorted when trouble was faced, really eased the situation with professionalism and kindness."
• "Kevin Laban was extremely helpful and thorough."
• "We have been very lucky to have Danielle Speirs as our property manager, who has been so efficient and helpful with us, and goes the extra mile to make sure we are treated as valued tenants."
• "Amy Dawkins has been an excellent letting agent/ property manager."
• "We have used Nicholas Humphreys both to let and sell our property in Nottingham. We have always found the service and staff excellent."
• "I've had a great experience with Nicholas Humphrey's as a letting agency, Danielle Speirs helped me a ton after I moved in with answering my queries."

Cons:

• "Over the course of the year our property manager David Pike did very little to assist us."
• "They don't answer the phone, or respond to emails."
• "Been pushed to remove the one star review will not help!"
• "Would not use again."
• "For example, he took 24 days to respond to one of my emails, yet accused me of lying when I told one of his colleagues that he hadn’t kept me regularly updated."
• "You may think you've found the perfect house but it is not worth renting with Humphrey's unless you have a very deep wallet and big patience."
• "Had to ask multiple times for everything we needed from her (5 times in one case)."