The Packhorse Reviews Summary

Food Quality

Pros:

• "Food was outstanding. Both salads were colourful and fresh."
• "The food was delicous and portion was very decent."
• "The food was excellent and came very quickly."
• "The food has always been fantastic."
• "Food here is amazing."
• "Both mains and desserts were fantastic."
• "The food was tasty, plentiful and fairly priced."

Cons:

• "Sri Lankan curry is a microwave meal and although nicely presented is completely tasteless."
• "The roast was dry last time and this time the meat (duck) was ok, I asked for it blue and the end piece was grey and overdone."
• "The quality of food was not a scratch on what we had earlier in the year."
• "Chips were from the freezer."
• "We ordered 2 rump steaks and they were bland and tasteless and mine was full of grizzly."
• "The chicken and ham pie is served with a tarragon sauce that was clearly made with the ham stock and is so salty it overpowers all other flavours."
• "The food though was not great."

Service

Pros:

• "Very friendly and helpful staff."
• "The staff were friendly and efficient - I would definitely go again."
• "Really lovely, fast efficient service even though it was extremely busy."
• "The staff (Doug, Stan, Lucia and Daisy to name a few) are so welcoming."
• "Staff have always been polite and efficient."
• "Staff were very friendly and professional as always."
• "Really friendly and helpful staff."

Cons:

• "Took almost an hour to get food."
• "Staff were lovely and polite but need to remember to bring cutlery."
• "Service mainly OK."
• "Sadly the visit was just let down by... poor service due to the staff all having a chat around the bar and not checking on the table."
• "Service was slow, food items missing and the steak pie was low on meat content and high on silverskin onion contentz which was not mentioned on the menu."
• "Having our order lost by the waiter and meaning waiting for food for over an hour."
• "The service wasn't good we would highly recommend the owners concentrate on staff training!"

Atmosphere & Location

Pros:

• "Lovely views across fields from the large beer garden out the back."
• "Nice pub with a good outdoor area to eat and relax."
• "Great pub and it was a gorgeous day for sitting outside."
• "An amazing place with a warm cosy atmosphere despite its expansive interior."
• "Enchanting and cozy."
• "Friendly, helpful & professional staff and a gorgeous atmosphere in a traditional old setting."
• "Great ambience, lovely pub on the countryside."

Cons:

• "The building is old with the ground floor space having different levels, separated by steps, in different parts of the building."
• "Sadly it's not great for young children any more since the play equipment has been removed leaving only the tractor."
• "Visited in August when QR codes on table in the infancy and had a few teething problems."
• "However drinks are on the pricey side."
• "At times there was an odd smell in the garden."
• "On a cold day, the open fire may be welcoming, but we find it uncomfortable when the weather is mild."
• "Disappointing, I called twice to check opening times, both times I was told 11am, I walked 4 miles to get there at 11 only to be quite rudely turned away with no apology for being given the wrong information."

Value for Money

Pros:

• "I was surprised was not that expensive as I excepted from reviews."
• "The hospitality of the staff, the quality of service, and all for a very reasonable price."
• "Big surprise to top it off was brilliant cost."
• "Well worth the prices."
• "The food is cooked right (beef) and portions are quite large balancing the price."
• "The food was delicious and the service was spot on."
• "The burger was nicely cooked and the fishcake was delicious."

Cons:

• "£16 for a roast dinner I'd expect a decent size meal."
• "High prices for the same menu as a few months ago."
• "Slightly on the pricy side for the meals."
• "The food was good, not outstanding for the price though."
• "I feel ripped off..... for the price I would have expected a lot more effort."
• "Food menu is broad and inviting, but the portion sizes are tiny."
• "Overall an expensive disappointment."

Accessibility & Family-Friendliness

Pros:

• "They are also dog friendly (and not just a rusty, half burried waterbowl outside the front door claim to be dog friendly - properly dog friendly)."
• "Lots of help available for a wheelchair-user."
• "A dedicated dog menu is a lovely touch and both our dogs enjoyed their doggy roast dinner and a doggy brew too."
• "The garden was ideal with its tractor to climb on and open space to run in, for the children to stretch their legs between courses keeping everyone happy."
• "Dog friendly and not far off the beaten track....gorgeous scenery to walk your dog or to ramble."
• "Dogs are very welcome, but only in the bar area."
• "For those that are gluten free the options are plentiful and there is even a GF Yorkshire pudding."