Frankie & Benny's Reviews Summary

Food Quality

Pros:

• "The vegan burger options with mayo and burger sauce are excellent."
• "One of the best I've been to for years (meadowhall Sheffield)... my two children who are the fussiest eaters on the planet, ate everything! Zero complaints 👌."
• "The food tasted lovely the wings I got were massive."
• "Food was lovely and restaurant was very clean."
• "The food was all delicious! My burger was really well cooked and the fries were hot and crispy."
• "Everyone's food arrived and it looked so nice and tasted so fresh its was Moreish and cooked to perfection 😋 👌."
• "Amazing taste and good portion size."

Cons:

• "The fish and chip main course had to be sent back because the peas and fries weren’t even near lukewarm."
• "This is the last time we will ever come here. Food was disgusting."
• "I was presented with a soggy pizza base as garlic bread."
• "His pizza looked like it was left on a side for a week. It was cold food."
• "Ordered Spaghetti and meatballs came with a tiny bit of mozzarella returned to the kitchen and upon return food was cold."
• "The burgers were poor by Frankie And Bennys standards."
• "Food was disappointing. Ribs were dry and overcooked with hardly any BBQ sauce on them."

Service

Pros:

• "Visited for breakfast and was treated to brilliant customer service from the minute I stepped in."
• "The staff were also friendly."
• "Service was good, especially considering we were in a large group (11 + 4 kids)."
• "The service was fast and the food was delicious."
• "The manager was superb he came to the table addressed most of the complaints and made the situation a lot better."
• "Staff clearly take care of the place and have pride in their jobs."
• "We were served by Oscar who could not have been more helpful and a credit to the restaurant."

Cons:

• "Shocking service.. took ages to take our order and half of menu not available."
• "Lots of staff running around with really not many customers yet service still pretty poor."
• "Seating is uncomfortable and when someone behind moves in the seat you get jolted in the back."
• "20 minutes wait for a table, a further 15 minutes to take our order."
• "Busy and noisy and staff spoke so fast, with the noise I had to ask them to say it again."
• "Food was good but the service was slow and terrible."
• "The service was average. The wait between starters and main course was an hour and the standard of food far below average."

Value

Pros:

• "The price was acceptable & quality of the food & service was very good."
• "Nicely decorated and a good atmosphere in which to dine."
• "In the evening you can get meal deals for two and three courses."
• "Great food, friendly service and reasonable prices."
• "It was absolutely spot on and I think the prices were realistic too."
• "They also have a kids menu which makes it more cost effective for families."
• "Can't fault this place if you download their app there's normally a voucher for something."

Cons:

• "Nothing wrong with the food, it was ok. But £15 for a main and it was probably worth half that."
• "It was an overpriced and disappointing experience."
• "The kids portions, for the bigger kids, were very small and the food wasn't very tasty."
• "The prices were way too high for what you got."
• "Only downside is the prices of drinks, as for 2 drinks you're paying close to £10, and it's just pop."
• "I always thought its over prices for Mediocre food."
• "The only downside is that the price on lots of items has gone up."

Atmosphere

Pros:

• "Restaurant is clean and family friendly."
• "Lovely atmosphere, music not too loud... would recommend."
• "The atmosphere was nice and peaceful."
• "Really relaxed, perfect service and great food - what more could my family and I need!"
• "Really lovely place, my son has autism and finds it hard to eat out around other people."

Cons:

• "The music is far too loud which in turn makes the people louder."
• "Absolute garbage the food is very overpriced and I swear it's mostly frozen."
• "Very, very loud residual noise so everyone talks really loudly to be heard."
• "The music was so loud that the customers were having to shout to be heard."